Student Veterans of America Jobs

Preferred Qualifications: * 2-year college degree or Equivalent Skills: *  Minimum of 2-3 years of front-line management experience *  Excellent Client Services Skills in a Corporate Environment *  Strong written and oral communication skills *  Self-Starter, takes initiatives *  Strong sense of urgency *  Comfortable with technology: Microsoft Office and tracking applications *  Supports a Team-based philosophy *  Exhibits exceptional decision making and judgment *  Experience in Mail services and screening a plus *  Multi-task on several application platforms Responsibilities include, but are not limited to: *  Understand the business requirements and unique culture of our client's business *  Serve as point of contact for our customer and remote centers *  Ensure client service level requirements are met *  Develop proactive and corrective action plans to meet the demands of the business *  Provide effective communication to direct reports *  Partner across our organization to ensure the needs of our client are exceeded *  Develop and Mentor for individual growth development *  Reporting generation and review *  Support internal Billing *  Remote site management Key Functions include, but are not limited to: *  Ability to manage multiple and diverse services; driving and delivering high levels of client satisfaction *  Drive Key Performance Indicators, Service Level Agreements, Metrics, Scorecards, and Cost Savings Initiatives *  Support, lead, and manage client initiatives and requirements *  Achieve Accounts(s) revenue and provide Financial Oversight (Invoicing, Budget Attainment and Cost Controls) *  Provide operating expertise and guidance to front-line associates on matters regarding operations, quality, and customer care. *  Ensure Quality Control measures are correctly developed, implemented and monitored to support operation *  Capitalize on new or expanded services opportunities *  Support positive and professional work environment through effective coaching and mentoring for the development of staff *  Demonstrate commitment to company efforts to achieve a diverse workforce *  Sound judgment and logical decision-making to meet expectations of project scope and deadlines *  Contribution and delivery of Quarterly Business Reviews Required Qualifications: *  Strong leadership skills combined with knowledge of management practices, principles and supervisory techniques to accomplish instruction, motivation, and training of personnel *  Minimum 2-3 years of proven leadership and managing a large diverse organization *  Ability to work independently *  Self Starter, takes initiatives *  Excellent written and verbal communication skills, highly organized *  Strong client relationship skills and service orientation *  Ability to work in a demanding, client-focused, team environment *  Proven experience in achieving financial goals related to revenue and profitability and budgetary management *  Computer proficiency: MS Word/Excel/PowerPoint/Outlook/Zoom or similar programs *  Profit and Loss experience preferred *  Mail operations and screening required

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local l aws.