TEKsystems Service Desk Technician in Saint Paul, Minnesota
Top 3: • Great communication to ensure they can take calls and do a good job of listening, be able to get to the point and get the information needed • Documentation skills to document conversations and steps taken, especially if the call needs to be escalated • 1-2 years of general technical support experience, ie password reset, phone issues, vpn, laptop, mobile phones, etc. About Interplastics IP Corporation has been a supplier to the composites industry for over four decades. With our three subsidiaries (Interplastic, North American Composites, and Molding Products), we are uniquely positioned to meet the needs of our diverse customers. More than ever, our commitment to becoming the finest supplier and distributor of resins and composite materials in our industry still stands. In addition, all of our manufacturing facilities and research and development laboratories are ISO 9001:2000 and ISO 14001:2004. We currently have an opening for a IT Service Desk Technician I. This position is at our Corporate Headquarters located in Vadnais Heights, Minnesota (a suburb of St. Paul, Minnesota). This position is responsible for initial support triage, basic troubleshooting, ticket creation and escalation. Most importantly, the person hired for this position must be patient, a good communicator and a team player. Essential Functions • Initial response and information gathering for all I.T. requests and reported incidents. • Basic troubleshooting and triage of all reported system issues, maintain appropriate documentation, and follow the escalation process. • Ensures the highest level of customer service is provided to users through the timely response, accurate resolution, and personable fulfillment of requests made through Service Desk. • Assist with user training on new software and hardware. • Purchase, install, and maintain PC equipment, including hardware and software. • Perform User administration, including account creation, and password maintenance. • Ensures compliance with established service levels. • Create and maintain excellent documentation of processes, systems, and standards. • Communicate and uphold company and department policies and procedures, always maintaining a safe and secure work environment. • Seeks learning opportunities to further knowledge and skills. • Always conducts themselves in a safe and professional manner. • Perform other duties as assigned. Requirements: • Must be a strong communicator, both written and verbal. • Must be detail oriented with excellent follow-up skills. • Possess the ability to work well with all levels of staff. • Must be able to configure and maintain local and remote laptops and desktops. • Must have a strong knowledge of the Microsoft Office. • Familiarity with various Windows operating systems. • Familiarity with mobile technologies. • Basic network troubleshooting skills. • Participate in on-call rotation. • Must be able to lift 50 pounds in a team lift. • Associates Degree in field.
Support, Help desk, Customer service, Windows 10, service desk, vpn, laptop repair, password reset
Top Skills Details:
Support,Help desk,Customer service,Windows 10
Additional Skills & Qualifications:
Must be willing to work on site and must be able to start right away.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email firstname.lastname@example.org. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.