Job Information
TEKsystems Service Desk Analyst in Saint Paul, Minnesota
Description:
Job Description: The main function of a technical help desk specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. Job Responsibilities: Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity. May install software or perform hardware testing remotely. Enter commands and observe system functioning to verify correct operations and detect errors. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Skills: Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Basic ability to work independently and manage one’s time. Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software. Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.
Skills:
Service desk, Windows, Customer service, Troubleshooting, Password reset, Phone support, help desk support, windows 10, active directory, ServiceNow
Top Skills Details:
Service desk,Windows,Customer service,Troubleshooting,Password reset,Phone support
Additional Skills & Qualifications:
• Customer Service Mindset – He feels the job is 51% Customer Service and 49% IT. He believes he can teach the IT aspect, but can’t teach someone not to be a jerk. • Detective Mentality – Need someone that questions things and doesn’t like the answer of because that’s how we’ve always done it. He wants people that question and want to understand why something didn’t work in order to figure out how to fix it. • Technical aptitude – while an A+ or Microsoft certification (MCSA) is nice, it is not an end all be all. My manager was self taught and he is great with these types of candidates. If candidates set up networks at home and are the IT support person for family and friends, this is enough experience.
Experience Level:
Expert Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.