Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
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  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
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  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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HP Inc. Technical Solutions Consultant in Sacramento, California

The Technical Solutions Consultant will be located on the West Coast reporting to the North America Service Operations Manager for HP Low Volume Latex. As such, you will be part of our Advanced Technical Support Team that delivers an exceptional technical support experience for our customers and partners. The expectation of this role is to provide resolution to the most complex issues and high impact situations where HP Services needs to be engaged. This position is technical, hands on, working with the channel / end customers remotely and at customer and partner sites. It requires previous service experience, commercial technical skill, and availability to travel.

Responsibilities:

  • Advanced Technical Support for LV Latex printers.

  • Manage complex elevation issues that are often high profile, high urgency, and high impact.

  • Best-in-class customer and partner engagement skills including ability to communicate effectively with end-user, IT professional, or company executive.

  • Drive outcomes, including full cross-functional issue resolution or helping customer adjust to less optimal scenario when desired technical outcome (defect fix or enhancement) cannot be attained.

  • Successfully resolve complex and escalated technical issues (hardware and software) from incoming internal or external customers and partners.

  • Respond to service, product, and technical questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options.

  • Proactively assist internal or external partners and end users to avoid or reduce problem occurrence.

  • Evaluate unique or complex installations or configurations and make recommendations for resolution.

  • Articulate clearly in writing and verbally.

  • Engage team members for support as required to ensure internal or external business and end users/clients SLA demands are met.

  • Coach or provide training to other support teams.

  • Travel to customer sites when required sometimes with short notice

Education and Experience Required:

  • High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.

  • Typically has 6-8 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.

Knowledge and Skills:

  • Excellent verbal and written communication skills in language to be supported. Ability to communicate with customers, internal/external partners and managers at all levels of the organization-both verbal and written

  • Experience in troubleshooting in a technical environment.

  • Excellent analytical and problem-solving skills.

  • Ability to work and successfully collaborate in a team environment

  • Ability to bring complex situations into concise terms to drive an action plan, lead a team, and articulate impact

  • Software and hardware knowledge of computing, storage and peripheral devices.

  • Superior customer service skills.

  • Phone and remote support and tools

  • Ability to solve and document solutions for usage of other technicians and customers.

  • Ability to mentor new agents.

  • Ability to lead resolution activities with escalated customers.

  • Ability to contribute to technical action plans.

  • Ability to multitask and handle workload in an under-pressure environment

  • Ability to relate to customer's issue and situation and act as their advocate

  • Knowledge of HP LV Latex printers and applications

  • Proficiency with administering Microsoft Windows Operating systems

  • Ability to understand and troubleshoot basic and advanced network and connectivity issues

  • Knowledge of print server and client administration (drivers, queue administration, scripting) in a Windows environment.

HP occasionally offers work authorization sponsorship for critical need roles. However, this opportunity currently does not offer work authorization sponsorship.

HP offers a comprehensive benefits package, including:

  • Dental insurance

  • Disability insurance

  • Employee assistance program

  • Flexible schedule

  • Flexible spending account

  • Health insurance

  • Life insurance

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The typical base pay range for this role across the U.S. is $53,050 -- $78,500 annually with additional opportunities for pay in the form of bonus and/or equity. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Equal Opportunity Employer (EEO):

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

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