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Job Information

AbbVie Apprentice - Advanced Customer Experience Project Manager in Rungis, France

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Job Description

AbbVie France is recruiting an ACE project manager Apprentice. The position is to be filled from September 2024 for the duration of 12 months.

ROLE & RESPONSIBILITIES

Reporting to the Business Excellence & ACE transformation function, the ACE project manager will participate in the structuring and deployment of Abbvie France ’s Advanced Customer Experience Transformation journey.

The main activities will be:

  • Support the Advanced Customer Experience Transformation journey (communication, events, materials…)

  • Definition of the Advanced Customer Experience roadmap & operating model (governance, processes, capabilities, competencies…)

  • Coordination of internal teams (business questions / workshops, bidding process, interaction with start-ups, project roll - out, KPI reporting)

  • Animation of an internal community of experts

  • Take part to the overall animation of the Advanced Customer Experience Transformation journey.

MAIN BUSINESS RELATIONSHIPS

INTERNAL

Affiliate: Customer Excellence (CEX), IT department (BTS), Business Unit Director / Manager, National / Regional Sales Manager, Medical Advisors, Brand Team(s), In-field teams, Legal, Finance, Pharmaceutical Affairs, OEC, QA, PV, Europe & Global

EXTERNAL

Innovation ecosystem, external provider, digital agencies…

Qualifications

WHO YOU ARE

(Level: B : Basic level – A : Advanced – M : Master – E : Expertise)

  • Project management (A)

  • Innovation methodologies (A)

  • Artificial Intelligence knowledge (A)

  • Communication and cross-functional teamwork (A)

  • Office automation (Excel, Word, Powerpoint, Database...) (M)

  • Computer skills (M)

  • English (A)

EDUCATION

Student in Business or Engineering School “Grandes Ecoles” or Master in Innovation, Project Management, Digital Health

WORK EXPERIENCE

  • Ideally, a past experience in the pharmaceutical industry

  • Analytical mindset, rigor, and organization

  • Writing skills, analytical and synthesis skills

  • Good command of written and spoken English

  • Autonomous, curious, open-minded, reactive,

  • Team player, adaptability

  • Excellent communication skills

  • Strong work capacity

  • Ability to work on multiple projects

Additional Information

Working at AbbVie France also means benefiting from a work environment designed for its employees. O ur offices are located in the Rungis business park, 5 minutes from the city of Rungis, and served from Paris by the RER C, tram 7, and the 216 bus. A gym, as well as canteens, restaurants, and food trucks are also located in the business park .

Being an apprentice at AbbVie France means having the opportunity to be accompanied by a dynamic team that will help you develop your skills. It also means having your public transportation costs fully reimbursed, lunch vouchers and paid vacation.

Equality, diversity and inclusion are essential pillars for us. We are proud to have built an environment that allows each of our employees around the world to reach their full potential.

You can find us at www.abbvie.com / @ABBVIE sur Twitter, Facebook, Instagram et LinkedIn.

AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

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