Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Facility Solutions Group, Inc. Technical Support Representative (Night) in Round Rock, Texas

Technical Support Representative (Night)

Job Details

Job Location

91 - Smart Buildings - Round Rock, TX

Salary Range

$19.84 Hourly

Description

As aTechnical Support Representative - Level 1,you will provide tier 1 or tier 2 support based on training and knowledge in a fast-paced communication center to resolve technical issues in a variety of methods, such as alarm monitoring, emails, and chat. You will analyze, troubleshoot and resolve technical issues for various types, including connectivity, installation, and equipment defects. You may remotely configure and troubleshoot client’s equipment or simply educate customers. In the event that an issue cannot be resolved, you will escalate to the next tier of support or arrange dates, times and access arrangements for a service call. You’ll utilize multiple computers and databases to record the results of interactions.

A Technical Support Representative - Level 1 will:

  • Provides answers to clients by identifying problems; researching answers; guiding clients through corrective steps.

  • Research required information using available resources.

  • Respond to tickets, resolve underlying issues and document occurrences and solutions.

  • Identify and escalate priority issues per Client specifications.

  • Contribute to internal knowledge base.

  • Improves system performance by identifying problems; recommending changes.

  • Follow up and make scheduled callbacks to customers where necessary.

  • Stay current with system information, changes and updates.

Qualifications

Qualifications

The ideal candidate will satisfy the following requirements and qualifications:

  • World-class customer service skills

  • Excellent analyzation skills

  • Problem solving capabilities

  • Proficient computer skills in remote desktops, G-Suite and OS navigation

  • Demonstrated proficiency in typing and grammar

  • Ability to organize documents and records as well as detailed note taking.

  • High School diploma or General Education Degree

  • Experience in Help Desk, Energy Management, HVAC, or Electrical is preferred

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