Job Information
Randstad US customer service specialist in roslyn heights, New York
customer service specialist.
roslyn heights , new york
posted may 13, 2024
job details
summary
$18 - $19 per hour
temp to perm
high school
category office and administrative support occupations
referenceAB_4534081
job details
Would you say you have experience providing world class customer service? Do you love helping others and have a sense of urgency with issue resolution? We are looking for individuals who are genuine about helping people as we are in order to provide excellent customer service for our client in Roslyn Heights, New York. If this sounds like you, today!vcvvcvc
salary: $18 - $19 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Answering inbound calls and making outbound calls
Obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor
Educate Patients of their financial responsibility when applicable
Develop and maintain working knowledge of current products and services offered by the company
Document all call information according to standard operating procedures and review to ensure accuracy
Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
Accurately process, verify, and/or submit documentation and orders
Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles
Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
Must be able to navigate through multiple online EMR systems to obtain applicable documentation
Skills
Follow-up
Active Listening
Customer Service
Customer support
Telephone Etiquette
Empathy
Customer Relations
Basic Computer Skills
Typing Skills
Customer Relationship Management
Adapting to Change
CUSTOMER ORDERS/SALES
Qualifications
Years of experience: 2 years
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
get in touch
we are here to help you with your questions.
NA
natalie adorno
+1 631 427 1096 (tel:+1 631 427 1096)
natalie.adorno@randstadusa.com