Job Information
North Star Bank Head Teller / Universal Banker in Roseville, Minnesota
North Star Bank is an independent, locally owned community bank with a proud tradition of sound management and integrity. Established in 1947, we have been continuously committed to providing quality, customized banking service for personal and commercial financial needs. Whether it is assisting a newfound customer or cultivating the current relationship we provide banking solutions convenient for our customers that meets their needs. North Star Bank proudly reinvests in the neighborhoods in which you live in and continues to serve the community we ve been part of for more than 75 years. North Star Bank is seeking an experienced and enthusiastic Head Teller/Universal Banker to provide supervisory support to the Teller Department to ensure an efficient operation while providing a high level of customer service. Essential Duties: Process transactions (withdrawals, deposits, money orders, etc.) and balance drawer daily. Operate teller window according to established procedures and guidelines. Accept deposits and payments for loans and credit cards. Issuing, redeeming, savings bonds, cashier s checks, check orders. Maintain a balanced teller cash drawer. Report suspicious transactions, activities, and situations to appropriate personnel. Provide outstanding customer service by assessing the needs of our customers in a sensitive and responsive manner; recognize opportunities to generate additional business for the bank. Maintain department security procedures, including maintaining proper levels of working cash and cash reserve. Provide quality, accurate and timely responses to inquiries from external and internal clients in person, over the telephone, or by email. Responsible for overall operation of the teller department, including assigning work, problem solving, helping with complex transactions, dealing with sensitive customer issues that may involve explaining policies and procedures. Help individual tellers locate cause of and correct differences in their cash drawers. Answer teller questions regarding individual transactions and deal with customers, as appropriate, to resolve problems satisfactorily. Plan work schedules and maintain appropriate staffing levels. Provide consistent quality training for new and existing staff, focusing on regulations and procedures, and computer systems. Prepare and conduct performance evaluations. Assist with the hiring, discipline, promotion, transfer, and termination of tellers. Assure that all work tasks are completed on a timely basis. Qualifications: Accounting skills generally acquired through an associate degree in business, accounting, or related field. Minimum of 3-4 years of progressively responsible teller experience Supervisory exp. required. Knowledge of bank regulations Strong communication, analytical, and organizational skill Proficiency in Microsoft Word and Excel Previous teller supervisor and Fiserv/Navigator, Easy Teller, and Deposit Pro computer experience required. Hours: 8:30 - 5:00 Monday - Friday 9 - 12 Saturday, rotating schedule North Star Bank 1820 Lexington Ave. N. Roseville, MN 55113 https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities