Reyes Holdings Sr IT Quality Assurance Engineer - RH in Rosemont, Illinois
Sr IT Quality Assurance Engineer - RH
Job ID #:41930
Position Type:Full Time
Department:Information Technology and Technical Support
Education Required:HS Diploma/GED
Experience Required:7 - 10 Years
The Information Technology (IT) Sr. Quality Assurance Engineer is responsible for partnering with RH IT teams and stakeholders to help ensure IT delivers quality products, services, and solutions to the Reyes Family of Businesses (RFOB). This role focuses on validating that the products, services, and solutions that IT delivers adhere to quality standards (requirements) and meet customer requirements and expectations.
The role is also responsible for ensuring the IT organization and suppliers adhere to IT programs, policies, standards, and processes when delivering products, services, and solutions to the Reyes Family of Businesses (RFOB).
Position Responsibilities may include, but not limited to:
Help design, implement, and mature our new IT Quality Assurance program, including the framework and standards
Recommend and drive industry controls and best practices (ex. – ISO9x)
Identify and trend IT Quality Assurance program success measurements
Facilitate the education / training of the Quality Assurance program (initial / ongoing / new hires)
Identify and validate:
IT organization’s adherence to IT programs, policies, standards (functional / technical) and processes
IT products, services and solutions comply with and achieve quality standards
Quality control measures were conducted and analyzed prior to product, service, or solution release to production, including operationalizing support
Deviations, deficiencies, and issues are being identified, documented, and assigned to owners
IT is completing performance metrics reporting and remediating opportunities
Draft quality assurance related documentation and artifacts, such as; quality assurance standards, validation criteria / results, playbook(s), and assist with maintaining the quality assurance documentation repository.
Participate in and support Reyes IT strategic solutioning, road mapping and annual planning as related quality assurance.
Participate in risk management and audit remediations as related to quality assurance.
Other projects or duties as assigned.
Required Skills and Experience:
Bachelor’s degree in Information Technology, Math/Sciences, Business Administration, OR 8+ years of experience in Quality Assurance, Quality Control or Audit within Information Technology in lieu of a Bachelor’s degree
5+ years of experience in Quality Assurance, Quality Control or Audit within Information Technology.
Strong understanding of ISO 9001 requirements
General knowledge of all IT technology platforms and disciplines
Strong relationship, analytical and communication skills
Strong negotiation skills
Excellent understanding of functional operational processes
Ability to gather and summarize business priorities, strategies, goals, emerging technologies, industry trends, and economic viability from multiple sources and stakeholders.
Excellent verbal and written communication skills, teamwork skills, and an engaging personality
A proven ability to effectively interface with a diverse range of roles at all levels.
Ability to facilitate discussions and deliver engaging, well-organized presentations to senior executive leadership.
Ability to lead and collaborate effectively across teams in a high performing and matrixed team environment.
Ability to help teams navigate ambiguity, change, and competing priorities to drive results in a collaborative and efficient manner without sacrificing quality or deviating from standards and procedures.
Demonstrated commitment to a high level of customer service with stakeholders.
Must possess a continuous improvement mindset with a demonstrated ability to identify and implement improvements that align with IT and business goals.
Passion for excellence, with an unwavering desire to improve and inspires others to do the same.
This position must pass a post-offer background and drug test.
Physical Demands and Work Environment :
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.
As an Equal Opportunity Employer, Reyes Holdings companies will recruit and select applicants for employment solely on the basis of their qualifications. Our Practices and Procedures, including those relating to wages, benefits, transfers, promotions, terminations and self-development opportunities, will be administered without regard to race, color, religion, sex, sexual orientation and gender identity, age, national origin, disability, or protected veteran status and all other classes protected by the Federal and State Government. Drug Free Employer.