Job Information
NeighborWorks Umpqua Resident Services Coordinator in Roseburg, Oregon
NeighborWorks® Umpqua
Resident Services Coordinator
NeighborWorks Umpqua (NWU) is a rural focused community development corporation working in Southern Oregon. We work to promote opportunity for all by developing, owning, and providing access to quality housing that is affordable, increasing access to capital to build household wealth, assets and expand homeownership, improve financial resilience, and support community-based economic development efforts.
NWU was founded over 30 years ago to develop quality affordable rental housing in response to a market that was not producing housing the community needed. Over the years, we have continued to develop housing, expanding into area of community development in response to gaps in the market. Our success comes from maintaining a work culture that is cultivated by our teams through collaboration, empowerment and continual growth.
We are looking for a Resident Service Coordinator (RSC) that will be responsible for promoting programs and efforts that enhance quality of life and help build healthy communities for residents in a defined portfolio of NeighborWorks Umpqua-owned properties. The RSC ensures the provision of program support and/or intervention for individuals and families through the coordination of community resources. The ideal candidate will be compassionate, responsible, will lead with integrity, and will be able to work independently.
Essential Duties and Responsibilities
This organization believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent nor the organization to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of our endeavors.
The essential functions include, but are not limited to, the following:
- Coordination with Property Management:
Serves as an outcome-oriented liaison between residents and Property Management team; participates in Property Management meetings, as needed.
Assesses the needs of residents at intake and prepares action plans for information, referral and follow-up.
Assists in providing a comprehensive service plan for residents, working with Property Management staff, using data from needs assessment.
Meets monthly or as needed with property management team and reports on progress with residents who have been referred.
Meets with new residents, typically within the first month of move-in, for orientation to programs, services and to the neighborhood.
- Programming and Services:
Develops programs, services and activities to empower residents to live successfully in a cooperative community environment.
Works in collaboration with the HR Manager to recruit, train, coordinate and supervise all volunteers, interns and services provided for the residents.
Accesses advocacy, translation and interpreting services on residents’ behalf, as needed.
Works in collaboration with the Financial Opportunity Center and other community providers for coordination and continuity of services; maintains a current roster of providers that can bring services to residents.
Plans and coordinates resident training activities, education, health services and resident trips, entertainment and recreational participation.
In collaboration with communications department, prepares informational newsletters and calendars to inform residents of on-going and special in-house activities as well as to encourage their participation.
Maintains personal, emergency and health referral information for each resident including meeting annually with residents to update information.
- Compliance and Reporting
Assist with Plans, creates, and implements property level Resident Services Plans as part of the project planning, financing, development, construction, and lease up phases of project development.
Continuous outreach and engagement and relationship management with partner organizations to develop, manage, and maintain Memorandums of Agreement / Understanding with partner organizations for the delivery of their services at NWU properties.
Creates and maintains annual resident services plans by property.
Assist with c ompleting quarterly and annual reporting requirements to regulatory and funding agencies.
Carries out ad hoc duties as needed to ensure the Residents Services Program maintains its effectiveness.
Minimum Qualifications
Associate degree preferred or relevant combination of education and experience in a relevant field.
Experience working with low-income individuals and diverse communities.
Bilingual in Spanish/English (preferred)
Knowledgeable of local, state and federal resources and agencies servicing children, youth, families, and elders.
Highly positive and enthusiastic style-capable of motivating others.
Skills and energy to build a team and lead effective staff development and training.
Excellent verbal and written communication skills.
Highly computer literate, especially Microsoft suite of programs.
Strong sense of humor and great people skills.
Customer Service Oriented.
Ability to travel between properties that may be geographically distant and for training purposes.
Core Competencies
Diversity, Equity and Inclusion commitment, integrity, social impact dedication.
Emotional intelligence, Situational awareness, diplomacy, strategic thinking, adaptability, and mentorship.
Proactive communication, relationship building, and growth mindset.
Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. Prolonged periods of sitting at a desk. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 15 pounds. Specific vision abilities required by this position include those required for reading, writing, and typing. This position will be working primarily indoors and some of the time in an outdoor environment for events or clean up. From this movement, the employee will encounter varying temperatures. The noise level is low in the office environment. Note - This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Benefits: Employee paid Medical, vision, and Dental premiums with contribution to dependent coverage; Paid Life insurance and AD&D insurance, Identity theft insurance, 401k match contribution, Leave policy includes Federal Holidays, Vacation and Sick. Access to additional benefit such as accident coverage, HSA's, FSA's, Legal plans, etc..
Our commitment to an inclusive workplace
NeighborWorks Umpqua is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. See our website for our DEI statement https://www.nwumpqua.org/about/dei.
Work Location: This position is on-site only and is not eligible for hybrid or remote.
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