Job Information
Alight Payroll Lead in Romania, Romania
As the Payroll Lead for Romania, you will be required to be a subject matter expert (SME) in all areas of payroll processing.
You will be required to analyze and respond to complex issues that require comprehensive knowledge of payroll activities.
As the SME, you will be expected to upskill and develop colleagues through training delivery and coaching to enable them to fulfill their roles.
The Payroll Lead is expected to partner with the technical team and maintain the country solutions (standard legal reports, changes applicable at the country level).
Key responsibilities:
Ability to support and process payroll from end to end according to the defined standards and client requirements.
Ensure that the payroll calendar is followed, and any deviation is dealt with via the appropriate change control process.
Ability to learn and utilize the hrX suite of tools (hrX Assist, hrX Exchange) as it relates to payroll processing. HrX Assist is the ticketing system where Operations & and client maintain communication. HrX Exchange is the system between the client’s HRIS (SuccessFactors/Workday) and SAP (Alight payroll system).
Undertake, support, and manage a Root Cause Analysis (RCA) when an issue occurs resulting in a client escalation ensuring that mitigating actions are implemented.
Proactively identify upsell opportunities and support the Change Request process when deviations from the contractually defined standard scope of service are identified.
Understand client-specific payroll reports (other than legal) including legal year-end reporting needs as required by the customer scope of service.
Maintains current knowledge of legislation requirements, changes, and payroll procedures.
Own the quality of service (customer experience, timeliness, accuracy).
Ensure compliance to Alight standards across services being delivered.
Ensure lessons are learned from each payroll implementation project to ensure continuous improvement to standard methodology.
Develop innovative approaches as part of continuous improvement efforts to increase the effectiveness and efficiency of operations team.
Attend client meetings as required to resolve escalations and strengthen relationships.
Answer payroll related questions and requests from the team and from clients; supporting the Operations Manager/Senior Operations Manager with client engagement activities.
Update the Defined Work Instructions (DWIs) and other payroll process documentation.
Ability to recognize and deal appropriately with sensitive and confidential information.
Ensure compliant use of all systems.
Recommend or participate in innovation activities to drive continuous improvement.
Support project implementations and go-lives.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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About Alight Solutions
Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com .
Our values are the essence of who we are:
Champion people. We are empathetic and have created a place where everyone belongs. And we win together.
Grow with purpose. We are inspired by our higher calling. We fail forward and choose progress over perfection. We are brave, show grit and grow our whole selves.
Be Alight. We are a beacon that empowers others. We act with integrity and are real. And we find ways to add joy.
Our Colleague Experience
At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.
We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience.
Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place.
Help us reimagine how people and organizations thrive!
Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive.
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