Job Information
Wallace Finance Account Manager in Rolla, Missouri
Empire Finance, a Wallace Management Company, is looking for a friendly and outgoingAccount Managerwho can provide outstanding customer service!
Wallace Management Company manages small loan companies with over 125 branch locations in 7 states- and growing! We have been in the small consumer loan business since 1980.
Why Empire Finance?
- Competitive, Low-cost employee health, dental, vision, and life insurance for full time Team Members
- 401(k) plan including company match
- Paid holidays and vacation time
- Monthly bonus opportunities
Account Manager Responsibilities Include:
- Providing quick and friendly customer service either in person or over the phone to assist with questions, or taking and posting loan payments
- Preparing loan documents and managing the application process
- Creating and maintaining positive customer relationships and keeping in contact with our customers regarding their loan status
- Contacting customers to help them get back on track if they have overdue payments
- Partnering with Management to maintain branch operating standards and grow the business
The ideal candidate for the Account Manager role will have:
- Stable work history (more than one year in previous customer service representative, sales representative, or related position preferred)
- Previous sales or collections experience is preferred
- Experience with CRM software and Microsoft Office
- Excellent listening and communication skills (both verbal and written)
- A passion for delivering client-focused solutions to customer needs
- High school diploma or its equivalent
This position may require occasional travel.