Shady Grove Fertility New Patient Call Center Representative (Flexible Schedule) in Rockville, Maryland
Enjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward.
If you're a Patient Services Representative, Customer Services Representative, Call Center Specialist or Patient Scheduler looking for a new opportunity to work in a fast-paced, professional environment where your talent contributes to changing people’s lives, then we want to talk to you. This position requires collaborating with physicians, other medical providers, and patients by providing expert care and service for fertility treatments.
We have an immediate opening for an experienced and dynamic individual to join our Marketing and Customer Service Team as a New Patient Scheduler in our New Patient Center located in our Rockville, MD office. This is a full-time position with a flexible schedule.
How You'll Contribute:
We always do whatever it takes, even if it isn’t specifically our “job.” In general, the Patient Liaison is responsible for:
Accept in-bound calls, chats, and inquiry forms and ensure optimal patient service
Answer inquiries and schedule medical appointments for people who are considering fertility treatment
Screen inquiries appropriately to help create satisfied new patients
Maintain high level of best-in-class customer experience/professionalism with a wide range of customers
Assist prospective patients in empathetic, efficient manner
Accurately maintain customer database
Coordinate with all Shady Grove Fertility offices and supervisors to ensure seamless transition of prospective patients and the highest level of patient satisfaction
Track and follow up with prospective patients to meet a wide range of patient needs
Make recommendations for process improvement and suggest opportunities to increase new patient opportunitiesThis position does not involve any cold calling or telemarketing
What You'll Bring:
The skills and education we need are:
Ability to provide exceptional customer service with at least 2 years of inside sales, call center, healthcare front office, or patient scheduling experience
Ability to build relationships and communicate information in an effective and empathetic manner
Ability to work independently as well as collaborate within and across departments
Ability to multitask and stay organized
Ability to navigate through multiple software interfaces with speed and accuracy
Bachelor's degree preferred
Bilingual in Spanish a plus
More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.
What We Offer:
Competitive pay + bonus
Comprehensive paid training
Medical, dental, vision, and 401(k) matching
Generous paid time off and holidays
Earned telework incentives
Ability to make an impact in the communities we serve
At Shady Grove Fertility, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) – guide us daily to work hard and enjoy what we do. We’re committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!
To learn more about our company and culture, visit here.
How To Get Started:
To have your resume reviewed by someone on our Talent Acquisition team, click on the “Apply” button. Or if you happen to know of someone who might be interested in this position, please feel free to share the job description by clicking on an option under “Share This Job” at the top of the screen.