Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
Mobile Logo

Job Information

Shady Grove Fertility New Patient Call Center Representative (Flexible Schedule) in Rockville, Maryland

Enjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward.

If you're a Patient Services Representative, Customer Services Representative, Call Center Specialist or Patient Scheduler looking for a new opportunity to work in a fast-paced, professional environment where your talent contributes to changing people’s lives, then we want to talk to you. This position requires collaborating with physicians, other medical providers, and patients by providing expert care and service for fertility treatments.

We have an immediate opening for an experienced and dynamic individual to join our Marketing and Customer Service Team as a New Patient Scheduler in our New Patient Center located in our Rockville, MD office. This is a full-time position with a flexible schedule.

How You'll Contribute:

We always do whatever it takes, even if it isn’t specifically our “job.” In general, the Patient Liaison is responsible for:

Responsibilities include:

  • Accept in-bound calls, chats, and inquiry forms and ensure optimal patient service

  • Answer inquiries and schedule medical appointments for people who are considering fertility treatment

  • Screen inquiries appropriately to help create satisfied new patients

  • Maintain high level of best-in-class customer experience/professionalism with a wide range of customers

  • Assist prospective patients in empathetic, efficient manner

  • Accurately maintain customer database

  • Coordinate with all Shady Grove Fertility offices and supervisors to ensure seamless transition of prospective patients and the highest level of patient satisfaction

  • Track and follow up with prospective patients to meet a wide range of patient needs

  • Make recommendations for process improvement and suggest opportunities to increase new patient opportunitiesThis position does not involve any cold calling or telemarketing

What You'll Bring:

The skills and education we need are:

  • Ability to provide exceptional customer service with at least 2 years of inside sales, call center, healthcare front office, or patient scheduling experience

  • Ability to build relationships and communicate information in an effective and empathetic manner

  • Ability to work independently as well as collaborate within and across departments

  • Ability to multitask and stay organized

  • Ability to navigate through multiple software interfaces with speed and accuracy

  • Bachelor's degree preferred

  • Bilingual in Spanish a plus

More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.

What We Offer:

  • Competitive pay + bonus

  • Comprehensive paid training

  • Medical, dental, vision, and 401(k) matching

  • Generous paid time off and holidays

  • Earned telework incentives

  • Tuition assistance

  • Ability to make an impact in the communities we serve

At Shady Grove Fertility, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) – guide us daily to work hard and enjoy what we do. We’re committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!

To learn more about our company and culture, visit here.

How To Get Started:

To have your resume reviewed by someone on our Talent Acquisition team, click on the “Apply” button. Or if you happen to know of someone who might be interested in this position, please feel free to share the job description by clicking on an option under “Share This Job” at the top of the screen.

DirectEmployers