Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Fresenius Medical Care North America Senior Customer Service Representative in Rockleigh, New Jersey

Job ID 21000P35

Available Openings 1

Position Specific Information

Shift: Mondays/Thursdays/Fridays 10:30a-7:00p and Tuesdays/Wednesdays 12:00p-8:30p

PURPOSE AND SCOPE:

Communicates information and acts as a resource for clients by telephone and fax. Gathers necessary information from clients to help in providing timely and accurate laboratory results (reports).

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Contacts clients of abnormal test results, problems with specimens and requisitions, verify information.

  • Assists clients with questions regarding status of tests, test requirements, specimen handling, etc.

  • Assists clients with requests for changes to their requisitions, critical values, and patient information.

  • Documents all calls into appropriate systems.

  • Communicates with Sales and Clinical Support Reps about clients.

  • Communicates with all departments to resolve client questions and problems in a timely manner.

  • Acts as a resource person for complex questions regarding reports, technical issues, dialysis procedures, etc.

  • Helps orient and instruct new staff.

  • Provides input for improvement of department policy and procedures.

  • Assists with on-boarding and training of new staff.

  • Produce and analyze system reports for customer information trends and provide recommendations.

  • May provide assistance to junior staff with more complex support tasks that require a higher level of understanding of functions, as directed by immediate supervisor.

  • May escalate issues to supervisor for resolution, as deemed necessary.

  • Assists with various projects as assigned by direct supervisor.

  • Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS :

  • The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to lift up to 20 lbs.

  • Must be able to sit for an extended period of time.

  • No travel requirements

EDUCATION :

High School Diploma required; Associate’s Degree desirable

EXPERIENCE AND REQUIRED SKILLS:

  • 2 – 4 years’ related experience.

  • Must have excellent communication skills.

  • Prior experience in medical/laboratory customer service setting.

  • Prior call center experience and/or multi-line phone system.

  • Prior experience with call center systems, including reporting.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

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