Job Information
SCI Shared Resources, LLC Area PCC and Crematories Manager in Rockledge, Florida
Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!
Manage the daily operations of multiple locations within the Funeral Home industry. Responsible for short-term planning, operations, and developing a professional and effective staff, and exceeding client family expectations.
JOB RESPONSIBILITIES
Financial Management
Develop annual business plan
Work with local and Market Leadership to develop annual business plan and budget as well as financial and operational initiatives
Accountable for monitoring and achieving annual operational goals and making appropriate sustainable business decisions
Approve expenditures and invoices including overtime
Operations
Manage the day-to-day activities ensuring on-time services; exceeding client family expectations
Remove barriers, encourage ideas, and identify improvements
Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability
Assure the location’s operating practices comply with applicable federal & state/provincial regulations and Company policies
Responsible for establishing location goals and priorities
Develop, communicate, and monitor goals, priorities, processes and procedures
Manage frontline supervisor’s responsibilities, expectations, and accountabilities
Effectively present and communicate Company and Market strategies, values, and goals to location staff
Collaborate with local Management for resource sharing, ideas, and business or operational enhancements
Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture
Ensure all safety, quality control, and compliance standards are adhered
People Development
Develop a strong, trusting, and reliable team
Understand team members career aspirations and provide assignments to develop skills and/or close gaps
Constructively address issues and provide tangible and appropriate feedback
Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover
Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration
Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff
Establishes pay, recommends pay increases, special pays, and career advancements
Discipline staff as necessary; writes development plans to close behavior or skill gaps
Collaborates with Human Resources throughout discipline, development, and termination processes
Recommends and discusses terminations with Market Leadership.
Other
Funeral Home Management builds and expand brand and product awareness in order to increase sales and market share
May network with key community leaders to build business relationships, influence, and support the community
Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
Develop and implement plans to improve customer satisfaction index and on-line community reviews
Other responsibilities as requested or assigned
Depending upon location size and schedules, may assist with arrangements, preparation of visitation and/or services, driving, or transporting thus demonstrating leadership and teamwork
MINIMUM Requirements
Education
High School Diploma or equivalent required
At least twelve (12) hours college courses in Finance & Accounting strongly preferred
Certification/License
- Embalming Licensure may be required depending on state/provincial regulations & requirements.
Experience
At least seven (7) years industry experience in applicable discipline with progressively increased responsibilities
Funeral Home Management experience required
At least two (2) years’ experience managing people and effectively managing budgets and expense control required
Knowledge, Skills and Abilities
Knowledgeable in industry competitive pricing, demographic patterns, and market competition
Knowledgeable in Financial and Business acumen
Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
Proficient in MS Office suite including Outlook, Word, Excel, & PowerPoint
Work CONDITIONS
Work Environment
Work indoors and outdoors during all seasons and weather conditions
Exposure to various chemicals and fluids
Limited amount of local and/or multiple location traveling required
Professional Dress is required when in contact with families
Work Postures
Frequent, continuous periods of time standing, up 6 hours per day
Sitting continuously for many hours per day, up to 6 hours per day
Climbing stairs to access buildings frequently
Physical Demands
Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Ability to lift up to 50 lbs. to assist with moving bodies
Work Hours
Working beyond “standard” hours as the need arises
Travel up to 25%
Postal Code: 32955
Category (Portal Searching): Operations
Job Location: US-FL - Rockledge
Job Profile ID: F00280
Time Type: Full time
Location Name: Wylie-Baxley Funeral Home