Tru Green Branch Commercial Account Specialist in Rockford, Illinois
5667 Sandy Hollow Road, Rockford, Illinois 61109
TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"
We're seeking a Commercial Account Specialist. If you set high standards for Excellence, Integrity, and Customer Service this may be the position for you. Apply now and learn more about opportunities with TruGreen.
Places telephone calls to handle all aspects of commercial customer accounts.2. Maintains customer database through accurate and timely data entry.3. Answers inquiries, resolves problems, promotes and sells products/services.4. Provides first-line administrative support and coordination of commercial account activities for Business Development Reps.5. Creates and reviews commercial service agreements.6. Follow up on commercial customers during renewal.7. Facilitates commercial growth through outbound calls to customers and prospects. 8. Contact customers regarding outstanding balances on commercial accounts.
Develops, maintains, and cultivates effective customer relationships with assigned commercial accounts.
Handles day to day account activities for commercial customers.
Reviews commercial accounts, up-sell existing commercial customers, and solicits new customers.
Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.
Contacts customers regarding outstanding commercial account balances to achieve branch and company receivable objectives.
Education and Experience Requirements• High school diploma/GED required. Associate’s degree preferred.• 2-3 years of customer service experience required• Experience resolving escalated customer service issues required• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to:
Sit, stand and walk
Use hands and arms to handle, feel or reach
Speak and hear
Use close vision abilities
Occasionally required to:
Lift or move up to 25 lbs
Stoop, kneel, crouch, or crawl
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Noise level* Low to moderate
Adverse Conditions* Minimal
Ability to speak, read and write fluently in English is required.
You MUST BE physically located in the United States while performing this job.
Pay Ranges$31,819.00 - $58,865.00
This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, Click Here (https://trugreen.phenompro.com/us/en/eeoc-and-eeo-policy) or to request an application accommodation, Click Here (https://trugreen.phenompro.com/us/en/disabilities-accommodations) .
California Residents: for information on personal data we collect as part of the application process, Click Here (https://trugreen.phenompro.com/us/en/california-consumer-privacy-act) .
TruGreen performs pre-employment testing.
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We offer growth, both for your career and your community. TruGreen is the nation's largest and most comprehensive provider of lawn and landscape services. We are proud to have over 200 branches across the country so that you will find opportunities with us no matter where life takes you.
Plus, we offer competitive pay and a comprehensive benefits package, including medical, dental, vision and 401k plans. With our small-company feel, tight-knit communities and 40 years of time-tested training, you will have everything you need to grow your career with us at TruGreen.
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