Job Information
Classic Bank N A Branch Manager in Rockdale, Texas
Essential Functions
Oversee the flow of cash and financial instruments in accordance with company policy.
Assess risk of all financial transactions executed by organization personnel.
Direct, coordinate, and monitor activities to implement institution's policies and procedures.
Contact customers and businesses, community, and civic organizations to promote goodwill and generate new business.
Compile and report financial data as required by organization and government regulations.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service. Resolves account problems.
Cross-trains and serves in teller and Customer Service Representative functions.
Participates with HR and Area Branch Manager on interviews, training, planning, assigning, and directing work for branch positions.
Participates with HR and Area Branch Manager in performance appraisals, rewarding and disciplining employees; addressing complaints and resolving problems.
Participates in the annual Business Continuity Plan Mock Tests.
Approves branch invoices.
Oversees branch facilities and elevates to Maintenance personnel and/or COO as needed.
Ensure security procedures are followed according to bank policy.
Ensure branch staff attend the required regulatory training as it is scheduled.
Supervisory responsibilities, to include:
Directly supervises employees in the Classic Bank Branch environment
Supports organization's goals and values
Follows policies and procedures
Completes administrative tasks correctly and on time
Benefits organization through outside activities; Supports affirmative action and respects diversity.
Other duties as assigned
Knowledge, Skills, and Abilities
Knowledge of Banking operations, policies and procedures
Proficiency with Microsoft Excel, Word, and Outlook
Ability to communicate effectively and tactfully with other departments and branches
Ability to operate efficiently in a fast-paced environment, while meeting consistent deadlines
Strong interpersonal and group facilitation skills
Must be able to utilize good judgment, demonstrate patience, and maintain a professional demeanor
Education and Experience
Four-year college degree and/or equivalent experience in a Bank management environment
Three to five years of supervisory experience preferred
CSR and previous banking experience a plus
Working Conditions
Required to use hands to finger, handle or feel; reach with hands and arms
Requires corrected hearing in normal range of effective communication via telephone and alarms
Must be able to speak English
May be required to either sit or stand for long periods of time
May occasionally lift up to 25 pounds
Specific vision abilities include close vision, distance vision, and the ability to adjust focus. Considerable effort and eyestrain from continued checking on the accuracy of all work.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Qualifications