Numotion Customer Care Coordinator in Rochester, New York
Customer Care Coordinator
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive environment based in open dialogue, active listening and ongoing definitive actions.
What you can expect as Customer Care Coordinator
Support our Assistive Technology Professionals as they evaluate our clients’ needs for customized wheelchairs & other rehab equipment
Schedule customer evaluations and delivery of wheelchairs to clients for multiple partners within Numotion
Gather information and medical documentation needed to process orders
Heavy data entry of order process documentation
Follow up with customers to ensure customer satisfaction
Work cross-functionally within Numotion to ensure timely completion of order processing
What you will need to succeed
High School diploma/GED required
Experience working in a fast paced environment
Drive to provide best-in-class service to our partners and customers
Ability to manage multiple competing priorities without sacrificing a high level of service
Strong time management with the ability to maintain team schedules as needed
Basic understanding of health insurance
Ability to work a team setting as well as independently to prioritize duties in order to meet deadlines
Exceptional client focus and a natural ability to build relationships
Maintain a strong sense of urgency
Paramount sensitivity and ability to maintain confidentiality
Intermediate knowledge of Microsoft Outlook and Excel
At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short and long term disability, a 401K plan and life insurance.
We strive for a workplace that reflects the communities we serve and we do not tolerate discrimination against our employees, customers and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Experience with high call volume 30-40 calls a day.
Rochester, New York, United States
33,280.00 - 37,440.00 USD