Job Information
Mayo Clinic Patient Appointment Services Specialist - Summer Employment Opportunity Program (SEOP) in Rochester, Minnesota
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.
Responsibilities
The Summer Employment Program provides summer employment opportunities to children, step-children and spouses of Mayo Clinic employees enrolled in a degree granting program of study and is intended to help supervisors accommodate employee vacation requests when seasonal work volumes are high. Position is temporary.
Patient appointment services specialists (PASS) facilitate patient visits and support health care providers by anticipating and responding to patient needs and requests of the health care team.
As a PASS, you will use patient-specific information to accurately determine the nature of an appointment request and independently schedule and confirm patient appointments.
You will be expected to:
Utilize strong technical skills to navigate electronic tools to determine accurate appointment scheduling
Multi-task across multiple computer resources to update patient electronic health information (For example; insurance)
Coordinate complex scheduling which may include multi-specialty itineraries
Leverage phone etiquette and customer service skills to accurately communicate with patients and the health care team
Qualifications
Required Qualifications :
Must be the child, step-child, or spouse of a current Mayo Clinic employee.
Must be currently enrolled in a degree granting program.
Must be returning to college in the fall.
Must be able to work a minimum of 10 weeks.
Must be 18 years of age or older by the start of the program.
**Summer employees should not expect vacation/days-off to be approved during their summer employment.
Exemption Status
Nonexempt
Compensation Detail
This position has a predetermined rate of $15.38 per hour.
Benefits Eligible
No
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
8am-4:30pm M-F
Weekend Schedule
None
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)
Affirmative Action and Equal Opportunity Employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
Recruiter
Brianna Hanna
Equal opportunity
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.