Channel One Inc Food Shelf Coordinator in Rochester, Minnesota
Classification: Full-time, Non-Exempt Reports to: Food Shelf Manager Hours: General schedule is Monday to Thursday between hours of 6:45 am and 7 pm and Friday between 6:45 am and 4 pm. Hours and schedule may vary. Job Summary The Food Shelf Coordinator is responsible for supporting Channel One s strategic goal to create a model food shelf to improve nutrition and food shelf access. This position is responsible for maintaining order, continuity, and efficient workflow in Channel One s direct service food shelf. The Food Shelf Coordinator is responsible for training and supervision of food shelf volunteers and provides assistance, guidance, direction and support to ensure adequate and consistent levels of product are distributed to customers. The Food Shelf Coordinator assists clients as needed, providing guidance and conflict resolution in order to ensure a shopping experience that treats everyone with dignity and respect. The position supports the Food Shelf team of staff, volunteers and community partners through the daily stocking and physical maintenance of the food shelf and its related warehouse, cooler and freezer areas. Primary Responsibilities 1. Assist client shoppers by answering questions, supporting first-time shoppers, explaining food shelf processes, and resolving minor complaints, being sensitive to each individual s situation. The goal is to provide a positive experience, maintain privacy and promote dignity, sensitivity, and support for each client shopper. 2. Train, assist and supervise food shelf volunteers and volunteer groups (stockers, checkout, etc.), providing guidance, direction, and support to ensure quality customer service. 3. Arrange and set up work for volunteers during the day, assuring that volunteer tasks are performed correctly. Develop a plan of volunteer tasks to support food shelf operations. 4. Work with food shelf associate(s) and volunteers to stock food shelf as needed. 5. Work with Food Shelf Manager to monitor food shelf supplies and maintain physical stock inventory records as needed. 6. Maintain order in the food shelf by providing direction and assistance to customers, gathering and controlling shopping carts, and resolving problems that may arise. 7. Perform daily/weekly/monthly cleaning and maintenance in the food shelf, freezer, and cooler as needed, including but not limited to: emptying trash, sweeping warehouse aisles, sweeping and mopping food shelf, cleaning cooler, defrosting freezer, removing cardboard, etc., and ensuring a neat, clean and safe shopping area. 8. Receive and store food bank orders, checking order details against product received, sign for orders and assist with storing product in food shelf warehouse, cooler and freezer storage as directed. 9. Check and record cooler and freezer temperatures daily and check product storage requirements and food temperatures as needed. 10. Follow all Channel One, Feeding America, Department of Health and other related guidelines and requirements to ensure food safety. Includes maintaining Food Safety training certification. 11. Keep warehouse aisles free of food, boxes, clutter, debris, throughout the shift. Combine pallets as necessary to make space for incoming food or orders.