Job Information
Berglund Automotive Service Advisor in Roanoke, Virginia
Luxury Automotive Service Advisor / Writer Our Service Department at Berglund Luxury Roanoke continues to grow and we are seeking fun and energetic Service Advisor with a strong work ethic to join our team. We provide a positive culture and the opportunity to work in a professional environment. We are a very busy dealership with a steady workflow and an experienced service team. Our ideal candidate will have excellent customer service skills. Automotive Service Advisor / Writer Experience is a must! Additionally, we offer the opportunity for very competitive income, benefits, and an enjoyable work environment. WE OFFER: * Excellent growth potential with growing organization * Life, Disability, & Health Insurance * 401K * Paid Vacation RESPONSIBILITIES: * Greet customers promptly * Obtain customer and vehicle information * Clearly report all vehicle symptoms as described by the customer * Determine and recommend needed maintenance base on age, mileage and history of vehicle * Prepare a complete and accurate estimate of cost for labor and parts * Establish follow up time * Monitor the progress of each vehicle throughout the day, and updating customers frequently * Verify that the final invoice reconciles with the work performed on the repair order * Explain all completed work and charges to customers REQUIREMENTS: * Proven record of achieving exceptional Customer Satisfaction * Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must * Above average energy level * Desire for a long term career with a growing organization * Personal and professional integrity Service, Service Advisor, Service Sales, Automotive, Auto