Job Information
Berglund Automotive Automotive Internet Manager in Roanoke, Virginia
Berglund Luxury Roanoke is looking for a results-driven, customer-oriented person to join our team as the Internet Manager. We are part of Berglund Automotive, a well-established and reputable automotive group with 10 locations, representing 20 different automotive brands throughout Southwest and Central Virginia. Job Summary: As the Internet Manager, you will play a key role in our dealership's success by managing our online presence, responding to internet leads, and ensuring a seamless online-to-showroom experience for our customers. You will be responsible for optimizing our online marketing efforts and implementing strategies to drive traffic to our website and showroom. Benefits: * Ongoing training and professional development. * Career advancement opportunities. * Paid time off. * No work Sundays. * Health, dental, vision, life, and disability benefits. * 401(k) retirement plan. * Employee discounts on vehicle purchases and service. * A positive and collaborative work environment. Key Responsibilities: * Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates, providing exceptional customer service. * Establish follow-up schedule with sales appointments and with leads that are not ready to make an appointment or a no-show. * Provide customers with initial product information & direct them to the appropriate dealership resources. * Present initial financing options based on customer needs. * Participate in team & process development sessions – keeping positive relationships with teammates, sales teams, and dealership management. Qualifications: * Prior sales / customer service experience preferred. * Prior luxury automotive experience is a plus. * Excellent communication and customer service skills. * Attention to detail and organizational skills. * Strong computer & phone skills (Internet, MS Outlook, CRM). * Professional. * Strong work ethic. * Minimum high school diploma or equivalent required. * Valid driver's license and a clean driving record. Berglund Automotive is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.