Job Information
Truist Mortgage Foreclosure Support Specialist - Office Hybrid - Richmond, VA in Richmond, Virginia
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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
Responsible for researching and resolving complex foreclosure matters. The Specialist also analyzes reports, lead projects and monitors investor and state guidelines.
Essential Duties and Responsibilities
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
List the major responsibilities generally associated with the role (5-7 major responsibilities with no more than 10) that an incumbent in this job is expected to accomplish. Please use numbers to separate each distinct responsibility .
Research and resolve escalated foreclosure matters. Analyze reports, identify opportunities and assign tasks. Handle credit reporting updates. Create job aids and conduct training. Maintain and update department investor and state matrices. Submit investor exception requests and address investor related questions. Handle attorney and investor escalations and projects as assigned. Maintain quality, productivity, attendance, and SLA expectations. Perform routine quality control reviews. All other duties as assigned.
Qualifications
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or equivalent. Four or more years of mortgage experience in Foreclosure, Loss Mitigation, Post Foreclosure, Bankruptcy, or equivalent. Advanced proficiency and knowledge of Microsoft Office including Excel formulas. Proven ability to communicate and interact professionally with leaders, other LOB’s and vendors. Strong interpersonal, time management, organizational skills. Ability to work in a constantly changing and fast-paced environment. Strong analytical and decision making skills. Knowledge of default investor (GSE, FHA, VA, USDA) and regulatory requirements Ability to quickly grasp complex foreclosure concepts, identify gaps and resolve issues. Advanced knowledge of MSP, Clarifire and ADM. Project oversight experience. Experience with using WebEx, GoToMeeting, Skype and other collaboration platform.
Preferred Qualifications:
Bachelor’s degree in appropriate field Vendor monitor experience Knowledge of foreclosure (GSE, FHA, VA, USDA) and regulatory requirements
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Travel
Minimal and up to 10%
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)
. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
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