Job Information
CARMAX Coordinator II, AR Operations - Refunds in Richmond, Virginia
8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238
CarMax, the way your career should be!
The Coordinator II, Accounts Receivable is responsible for working with CarMax stores, external partners, customers, and other internal partners to process refunds. The responsibilities in this role are cross-functional across multiple desks. Duties include performing various accounting tasks such as completing journal entries, account reconciliations, researching and resolving errors or offsets, verifying customer history to ensure adherence to the company policies for issuing refunds, and providing exceptional customer service by resolving email inquiries. A successful Coordinator II in Accounts Receivable must demonstrate strong teamwork, a drive to deliver timely, high-quality work and a commitment to customer service.
What you will do – Essential Responsibilities
Typical responsibilities may include:
Process refunds daily, including completing internal verifications and keying vendor information.
Review return paperwork and customer history to determine adherence to company policies for processing refunds.
Perform accounting functions: run basic queries to identify and execute offsets, key entries into financial ERP, reconcile general ledger accounts, and prepare monthly general ledger journal vouchers.
Provide a positive customer experience through effective communication with CarMax stores, retail customers, internal departments, and external business partners through various communication methods (e.g., internal systems, phone, email).
Participate in the planning and development of work methods relating to the processing of customer refunds
Work on projects as assigned.
Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Takes the time necessary to make the right choice; does so quickly if needed
Thinks logically, quickly as needed, applying past experiences and available resources, to form a thought process that is practical and grounded; knowing when to partner with Accounting Leadership or subject matter experts
Balances and prioritizes competing responsibilities appropriately
Communicates effectively through written and verbal methods to a variety of audiences both internal & external
Uses all resources to make good decisions
Partners with others to best serve the customer
Builds and maintains relationships across internal teams and with external business partners
Champions and adapts to change
Must be able to sit onsite, as requested, at CarMax’s Home Office in Richmond, Virginia
Education and/or Experience
High school diploma or equivalent required; Bachelor’s degree in business a plus
2+ years of business-related experience required (e.g., bookkeeping, cash management, office management), including 1+ year of accounts payable, account reconciliation highly preferred
Experience with basic accounting concepts preferred
Proficient level of Microsoft Excel required (e.g., Filtering, Subtotals, Shortcuts)
Proficient in Microsoft Word, PowerPoint, Teams, Outlook highly preferred
Experience in Cloud ERP solution (e.g., Oracle) is a plus
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.