The Fresh Market Center Store Manager in Richmond, Virginia
Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, memorable experience with exceptional, personal service. We’re looking for a new team member who strives for excellence and brings positive energy, commitment and a “can-do” attitude to work every day. We value teamwork and celebrate our successes as a team and will value your contribution!
The Center Store Manager is responsible for managing product inventory, pricing integrity, and merchandising standards throughout the store in areas such as dry shelf, beer/wine, coffee, candy, bulk, frozen food, and cooler sections. This role delivers a first-class guest experience by maintaining a high level of guest engagement/satisfaction at all times by answering guest questions relating to services and products offered. This area is fast paced and requires a passion for excellence as you will be working with Team Members, guests, and product continuously throughout the day.
Direct, manage and assist all functions of the Center Store departments and demonstrate excellence for your team and guests, including:
Ensuring all guests are greeted and proactively assisted in an engaging manner with accurate and timely information
Having the knowledge to make product/service recommendations to guests and accommodating their special requests
Managing order guides/ordering deadlines
Properly receiving/stocking of goods that follow rotation standards when replenishing product levels
Manage product to reducing shrink/damage
Prioritize department activities and manage interruptions to complete tasks by specific deadlines
Oversee a variety of The Fresh Market’s grocery items such as dry shelf, frozen, dairy, beer/wine, specialty drinks, coffee, candy, and bulk; ensure team members are answering specific guest requests while maintaining high quality product levels to deliver a first-class guest experience
Train, coach and engage team members:
Engage, motivate, and train team members “on-the-job” as well as through The Fresh Market Academy to provide excellent guest service in a safe and secure manner
Provide coaching for all team members to optimize operations, further team development, and increase retention
Partnering with the Guest Service Manager, facilitate team member engagement activities
Create and manage team schedules, aligning with guest shopping hours to ensure guests experience first rate hospitality
Ensure that your team members are adhering to The Fresh market standards and policies
Ensure department adherence to all safety requirements and protocols, including food safety, per TFM policies, and per law
To meet the needs of our stores, guests and teams, this position requires the willingness to work a flexible schedule, including weekends, days, evenings and occasional overnight and holiday work.
At a minimum, you will need:
High School Diploma or equivalent and 3 years of management experience in either the retail, restaurant, or hospitality field or 5 years of related management experience
Ability to read, understand and follow planograms, layouts, and schematics of the department for merchandising
Experience providing direction and supervision to teams (with direct report responsibility).
Working knowledge of Microsoft Office
Must be at least 18 years old
Specialty, Gourmet and/or Grocery experience
Production Planning Software experience
Physical and Work Conditions:
Repetitive hand/arm movements, grasping, bending, reaching, ability to lift, push or pull up to 50 pounds by oneself, exposure to extreme temperatures
Ability to use tools equipment: knives, ladders, stepstools, box cutters, pallet jacks, and other equipment (unless under the age of 18)
Required to spend long periods of time on feet and stand or walk without a break (for up to 4 hours or as required by law)
Required to wear approved hat, hair net, and/or beard guard, and personal protective equipment
REASONABLE ACCOMMODATIONS: Consistent with applicable laws, TFM will make reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to TFM. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.
Qualified applicants will receive consideration for employment without regard race, color, creed, religion, age, sex, gender, sexual orientation, gender identity, pregnancy and related medical conditions, national origin, genetic information, uniformed service, veteran status, disability, or any other basis prohibited by federal or state law.
The statements in this job description are provided to describe the general nature and level of work expected in this role. While these statements include the essential functions of the job, they are not intended to be a complete list of all responsibilities, duties and skills required. As we work as a team, there may be times team members are needed to perform duties outside of their normal responsibilities based on business needs.
Requisition ID: 2020-50779
External Company Name: The Fresh Market Inc
External Company URL: www.thefreshmarket.com
Street: 1527 North Parham Road