Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.

Job Information

Estes Express Lines Analyst I, NCIS-Admin in Richmond, Virginia


Posting Title:

Analyst I, NCIS-Admin

Estes Facility:

Corporate Headquarters

Job Summary:

This position exists within the Resolution Department under Administration and is responsible for resolving customer related issues to improve the customer experience through reports, self-service tools via the website and myestes to check the invoicing, billing, EDI and API set up.

  • Review, and audit, account level issues and defect patterns. Understand the cause of billing, rating and invoice defects and disputes and implement corrective actions

  • Correct errors on freight bills

  • Adjust freight bills based on appropriate level of decision making authority

  • Resolve EDI, invoicing, rate, account set up issues in collaboration with team members

  • Document issues for trending and reporting inter and intra department

  • Continuously monitor data trends on assigned accounts, document and resolve freight bill and account level issues

  • Recommend areas of potential improvements to team members and management

  • Effectively communicate with internal departments to obtain necessary requirements to resolve payment issues

  • Communicate with rating, customer accounts and pricing on account related issues for resolution, In collaboration with other analysts and management, recommend all bill adjustments, corrections, and process changes and following up to ensure quality and timeliness of resolutions in assigned accounts / area

  • Consult with senior analyst, management and/or other departmental managers for settlements, bill charge off and/or cancellation, credit hold, and outside collection agency submission

  • Document all contact call or e-mail details in Customer Relationship Management (CRM) system according to standard operating procedure

  • Build rapport with customers by greeting them in a courteous, friendly, and professional manner

  • Educate new customers on Estes self-service tools via the Estes website and myestes

  • Ability to effectively and clearly communicate on the phone as well as in writing

  • Proactively review reports to ensure freight is positioned for billing/invoicing accuracy

  • Participate in customer meetings and account reviews

  • Regular attendance is required.

  • This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.


  • High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background; undergraduate degree in Business or technical discipline desired

  • Minimum of 1 years of customer service or sales preferred

  • Experience in LTL including customer facing roles, rating experience, customer service, sales, revenue accounting, collections or problem solving roles preferred

  • Strong analytical and problem solving skills

  • Must be familiar with MS Office programs to include Word, Access, and Excel; proficiency in SQL tools a plus

  • Knowledge of AS400, LTL carrier operations, and pricing contracts desired

  • Strong written, verbal and listening communication skills preferred

  • Must be self-directed and possess strong organizational and time management skills

  • Must be motivated and possess good research and problem solving qualities

  • Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job

  • Must be able to comply with all company policies, rules, procedures and Code of Conduct

  • Must be able to interact well with others

  • Must be able to work independently, or in a team setting

  • Must be capable of working under tight time constraints in a high volume environment with multiple priorities

  • Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines

  • Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check

  • Must be authorized to work in the United States

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.

Auto req ID:




Organization Level:



Estes Express Lines

Job Category:

General Business

Employment Type:




Benefits Information:

Click HERE ( to view Employee Benefits & Incentives