Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Best Buy Sr. Analyst, Customer Experience Insights in Richfield, Minnesota

795496BR

Job Title:

Sr. Analyst, Customer Experience Insights

Job Category:

User Experience & Research

Store Number or Department:

952706-105-Exp Design & Insights

Job Description:

Role Summary:

The Sr. Analyst is part of the Customer Experience Insights team within the Customer Office. The person in this role will analyze customer feedback on various interactions and synthesize those insights with the goal of informing, supporting and influencing teams across the organization to continually improve and differentiate experiences for customers. The role will require curiosity, proactiveness, sense of urgency, and ability to partner cross-functionally with other teams in the Enterprise to provide a holistic view of the impact Best Buy is having on our customers during various touchpoints in their shopping journey.

At Best Buy we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities:

  • Distill large amounts of quantitative and qualitative data into synthesized, actionable insights by using various statistical methods, such as correlations and regressions

  • Convey compelling insights to varying levels within the organization using storytelling techniques and delivering live presentations

  • Support the design of surveys and other feedback mechanisms to appropriately capture customer perceptions

  • Serve as a subject matter expert on customers’ perceptions of Best Buys’ experiences

  • Build strong relationships with business teams across the organization to bring the voice of the customer to the conversation

  • Utilize customer feedback to influence operational changes to better serve our customers

  • Enable foundational decision making by supporting continued CX measurement program and reporting improvements and enhancements

Qualifications:

  • 3+ years of experience in market or consumer research

  • Strong data analysis, writing, and communication skills with emphasis on insights/implications/recommendations or storytelling techniques

  • Experience with designing and/or managing quantitative and/or qualitative research projects (tracking studies, focus groups, multi-mode surveying, in-depth-interviews)

  • Experience with statistical software, such as SPSS and mTab

  • Intermediate Microsoft Excel skills

Preferred Experience/Skills:

  • Strong preference given to experience with Customer Loyalty and Satisfaction measurement, especially in a Retail environment

  • Familiarity with text analysis or machine learning tools and techniques (e.g. Clarabridge, IBM Watson)

  • Experience with data visualization tools (e.g. Tableau, Power BI)

  • Experience with survey programming tools and/or online reporting portals

  • Familiarity with building new and modifying existing SQL queries

Req #:

795496BR

Address Line 1:

7601 Penn Avenue South

City:

Richfield

State:

MN

Zip:

55423

Job Level:

Individual Contributor

Employment Category:

Full Time

Brand:

Best Buy

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