Texas Capital Bank Application Manager in Richardson Operations Center, Texas
At Texas Capital Bank, we are driven by a single-minded and unwavering mission: to serve business and the individuals who run them. We use a consultative approach and innovative technologies to develop new ideas that give the bank and our clients a competitive advantage. We partner with our customers to push the boundaries of what’s possible—together.
Headquartered in Dallas, Texas Capital Bank has offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, and we serve clients in a variety of industries from coast-to-coast.
We are on the Forbes Best Banks in America list, and were named a top place to work by The Dallas Morning News, Houston Chronicle and San Antonio Express-News. For further information, please visit us at www.texascapitalbank.com.
The Application Manager is responsible for the creation, upgrading, and supporting of an application or application class.
Actively liaise between business and technical teams to achieve project and production support goals
Interact with teams with varying business and technical skill sets – both internal and external (contractor or vendor)
Execute testing at the data, interface, and application levels to confirm data and reporting are designed to spec
Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes
Partners with financial services business line to advise upon technology needs and develop solutions for deficiencies involving process, products or technology
Participates in the development and maintenance of a line of business specific technology capabilities roadmap, aligned with business priorities. Aligns and directs resources associated with the delivery of roadmap items.
Build strong relationships with internal partners (such as Line of Business Leadership, Core Technology, Risk, PMO, Procurement, Reporting and Analytics).
Develop subject matter expert on systems in order to dissect applications and data to identify application defects, deficiencies and areas for improvement. Prioritizes and implements solutions to address areas for improvement.
Participates in vendor management activities with assigned vendors for the applications owned / including adherence to contract terms and SLA management. Act as the primary point of escalation for the vendor performance.
Bachelor's degree or equivalent experience in relevant field required (e.g. MIS, CIS, Computer Science, Computer Engineering, Information Technology, Finance, Accounting)
5+ years of experience with application support
5+ years experience in Banking / Financial Services experience required-preferably mortgage
Excellent customer service skills and ability to build and maintain relationships with internal partners required
Highly organized and detail-oriented self-starter with the ability to cross-train team members required
Outstanding communication skills and the ability to synthesize complex information and present to senior executives in IT and business line.
Strong vendor management and negotiation skills preferred
Project management, process management design and/or Agile skills preferred
Ability to gain subject matter expertise on a suite of applications and cross-train team members on application information
Outstanding organizational and effective time management skills required
Ability to lead cross-functional and diverse team structures, via a matrixed leadership approach or direct reporting relationship
Superior problem-solving, analytical and critical thinking skills required
Experience in scoping and participating in large, complex cross-functional projects
Ability to develop and establish positive working relationships across the organization
Req No.: 2020-4757
Street: 2350 Lakeside Blvd
External Company URL: www.texascapital.com