Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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TEKsystems QA Manager (Call Center NOT Engineering/Analytical) in Renton, Washington

MUST BE ABLE TO WORK ONSITE IN RENTON, WA

THIS IS NOT A TECHNICAL/ENGINEERING ROLE

Description:

• The Call Center QA Manager is responsible for collaborating with management and compliance to ensure quality metrics are met by the licensed agents through adherence to our best practices and procedures

• This position evaluates and identifies key behaviors that drive and/or reduce sales to improve the customer experience

• Direct supervision of Call Center Quality Assurance Coordinators

• Enforce policies, procedures, and best practices;

• Ensure that call center reps meet quality, compliance, and guidelines through all interactions with customers;

• Perform routine audits and track call performance;

• Instruct coordinators on best reporting and coaching techniques;

• Work with Sales Managers to enhance and condition compliant sales behavior and sales practices;

• Become the Subject Matter Expert (SME) and provide insight on behaviors, patterns, and quality compliance to the Call Center Sales Manager;

• Develop reporting KPI's

Additional Skills & Qualifications:

• 1-3 years' experience in call center quality assurance

• High School Diploma or GED at minimum

• Ability to monitor recorded calls and ensure agents stay compliant with company policies and procedures

• Knowledge of the general industry procedures, standards, systems, resources, practices, and terminology

• Strong ability to effectively communicate, interact, and work with individuals and groups

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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