Job Information
PACCAR Inc. Product Manager - Connected Services Portal Job in Renton, Washington
Company Information PACCAR, Inc. is a Fortune 500 company established in 1905 and is recognized as a global leader in the commercial vehicle, financial, and customer service fields. PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium- and heavy-duty trucks under its internationally recognized brands Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and provides customized financial services, information technology and truck parts related to its principal business. Your next career move is waiting at PACCAR whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services. Join the PACCAR team today! Division Information PACCAR's Information Technology Division (ITD), located in Renton, WA utilizes cutting-edge technology to provide systems development, consulting, voice and data communications services to the entire Corporation, which has high visibility in the technology sector. The Role Global Connected Services is seeking highly motivated Product Manager. This position can be located in either Renton, WA or Lewisville, TX. PACCAR Global Connected Services is revolutionizing the vehicle ownership experience with the development of innovative services for connected vehicles. Global Connected Services is hiring a Product Manager. This role is responsible for helping to define and manage the future Customer Interface framework for connected vehicle service offerings. Working closely with other PACCAR Divisions this role will establish a common solution for customer driven products and services. This position reports to the Director of Global Business Portfolio. Job Functions/Responsibilities Development and management of Connected Vehicle Services portal for products and services. Drive customer value and identify monetization opportunities. Develop go-to-market strategy, value proposition, including launch and captivity tactics for future products/services. Work within global cross-functional teams. Setup and management of Connected Vehicle Services processes. Aligns Connected Services strategy, pricing, processes, and systems with PACCAR Divisions. Ensures Third Party supplier products and services are onboarded and manages vendor relationships. Manage the relationship between business partners, project teams and vendors. Work closely with Division Product Planning and Sales & Marketing teams to align product roadmap initiatives. Engage with Customers to ensure their experiences and needs are evaluated and met. Analyze Customer behavior and initiate proactive improvement proposals to Management. Participate in workshops to scope projects and gather detailed product requirements. Provide high level user stories (or Epics) to project teams and assist in budget and resource estimates for delivering new products/services or enhancements. Ensure projects include end-to-end validation of new features/services. Domestic and International travel is required - up to 20%. Develop and adhere to program budgets and schedules. Write business plans and obtain approval. Effectively communicate across the organization. Qualifications 5+ years' experience in Automotive, Commercial Vehicle, or Subscription Based Services as a IT Project or Program Manager. Familiarity with agile way of working. Candidate should be willing to make use of industry standard processes and techniques and be resourceful in solving complex technical problems. Excellent interpersonal, presentation skills and ability to influence others and use independent judgement. Must demonstrate ability to perform multiple tasks in a fast-paced, results-oriented environment, and respond dynamically to shifting pr