Job Information
TEKsystems Break/Fix Technician - Renton in Renton, Washington
Are you ready to jump start your IT career? Then join our team of fantastic professionals to get hands-on hardware and software support experience with one of our largest technology/manufacturing companies. Gain some great experience and beef up your resume for future opportunities!
Available Shifts:
SWING: Sunday - Thursday: 3pm -12am
GRAVEYARD: Sunday - Friday (morning): 10pm - 7am
Description:
Manufacturing Support Technician
Work in a factory environment. Following established documented processes, perform software and hardware break/fix. Disconnecting computing equipment and networking equipment during factory changes. Helping customers via phone, in person and remotely. Occasional travel to different local sites. Position requires a lot of walking in Factory and Flight-line areas. This position is part of a team supporting our customer 24X7 with multiple shifts, responding to tasks associated to SLA/SLO (Service Level) agreements.
Responsibilities
o Primary Responsibility - Perform onsite troubleshooting, repairs and upgrades for client hardware and software resolution.
o Provide Installation, Moves, Additions, Changes, and Dispose Activities upon request
o Perform hands-on and in-depth troubleshooting and associated repairs of failed client hardware and software.
o Perform thorough documentation of all service activities.
o Meets all success-measuring benchmarks (customer services, SLO / SLA’s, etc…)
Qualifications:
o A+ Certification or Google IT support certificate preferred I(or 6 months of hands-on experience)
o Experience troubleshooting and repairing basic networking issues
o Demonstrate good customer service skills
o Ability to work independently and manage time to complete tasks
o Possess a valid driver’s license with reliable personal transportation to travel between supported sites
o Advanced hands-on experience troubleshooting & repairing client hardware.
o Possess strong communication skills; both verbal and written.
o 3+ years of relevant experience or equivalent combination of education and work experience.
o Some shifts may require one weekend day
o Be able to lift 35 lbs.
o Be able to pass all compliance components ( background check, drug screening)
Skills:
Hardware, Troubleshooting, Customer service, software support, Support
Top Skills Details:
Hardware,Troubleshooting,Customer service,software support,Support
Additional Skills & Qualifications:
Candidate must have strong hardware troubleshooting and software experience. Candidate must be able to pass background check and have valid driver's license with reliable transportation.
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.