Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
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  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
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  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

SAIC Call Center Engineer in REMOTE WORK, Tennessee

Description

SAIC is looking for outstanding Call Center candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT agent is the first line of contact with the DOT customer base.

As such the agent is responsible for:

  • The creation of Interactions and Incidents.

  • Provide basic technical and process assistance over the Phone and via Email.

  • Provide friendly, courteous support of all DOT employees and contractors.

  • Take part in the development and maintenance of a positive working relationship with all internal departments/organizations/employees and the successful candidate will demonstrate service excellence by providing high quality customer service at all times to all customers and internal staff.

  • As an integral point of contact for the Request Fulfillment process, the Agent will be expected to assist with the processing of Service Requests as well.

Shifts are M-F 7am-7pm EST. Role can be worked anywhere within the US.

Responsibilities:

  • Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request.

  • Provides detailed level answers on Windows & Office applications and provides escalation and routing for complex issues and requests.

  • Maintains ownership of calls throughout the lifecycle of the users request to include following up with end-user and escalation team.

  • Researches customer concerns and find appropriate resolutions.

  • Creates and maintains case management records of daily problems and remedial actions taken, or installation activities.

  • Other duties as assigned.

Qualifications

Required Skills and Experience:

  • Must have a minimum of three (3) years of work experience in a federal government environment providing help desk hardware and software support. Bachelor of Computer Science, Information Systems or related field preferred.

  • Work experience in-lieu of education will be considered.

  • Must possess excellent communication skills, be dependable, outgoing and positive with excellent problem solving skills.

  • Must be willing to work effectively within a team environment in a fast-paced support role.

  • HDI Support Center Analyst (HDI-SCA) Certification required within six (6) months of employment.

  • Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years with the ability to obtain a public trust.

Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2412878

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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