Job Information
Red Hat Senior Territory Services Manager - SLED in Remote, New York
About the job
The Red Hat North America Public Sector Services (NAPS) team is looking for a Senior Territory Services Manager to join us in the Northeastern United States. In this role, you will serve as a business expert and apply your deep services background to furthering the strategic sale and successful delivery of Consulting, Training & Certification and Technical Account Management (TAM) Services in your territory. You’ll be a key member of the public sector Services team, focused on state & local government agencies and higher education institutions throughout your territory. As a Senior Territory Services Manager, you will closely collaborate with territory and regional services and sales management to create forecasts and go-to-market strategies, develop a business pipeline for Services solution opportunities and jointly manage sales cycles to closure. You will seek out new opportunities with existing customers to land, guide adoption, and expand Red Hat solutions and services in these accounts. Additionally, you will need a good foundation of technical knowledge, understanding of and ability to articulate multi-component, outcome-focused solutions, with expertise in project and scope management to ensure that implementation meets our standards and quality. Applicants must reside within commuting distance of New York, NY.
What you will do
Design and implement effective, high-impact technical and business solutions for Red Hat's customers with a focus on our emerging technologies
Contribute to and share complex, reusable, and high-impact Services solutions across NAPS to help solve recurring customer problems
Sell Red Hat's solutions using the business requirements of your customers to create unique Red Hat offerings
Grow your territory through the development of internal business partnerships with the field sales team as well as alliance and partner programs
Work with sales account teams to strategize, plan, and coordinate quarterly and yearly pursuits on Services sales
Assist with negotiating statements of work with customers and legal teams
Accurately and consistently booking forecasts for your territory
Ensure successful delivery of all projects, maintaining a high customer satisfaction level
Navigate and proactively own escalation procedures
Facilitate the end-to-end delivery of Red Hat Services sales opportunities within accounts, focusing on sales for net new and farming
Coordinate customer managers who manage consultants, fostering a culture of collaboration within your team
What you will bring
Experience in customer-facing position as a professional services consultant, program manager or in a related sales position
Experience working with federal, state, local government agencies and/or higher education institutions
Thorough experience in selling strategies and developing proposals, contracts, close plans, and statements of work for professional services
Ability to craft and present complex solutions to internal and external customers
Experience with cross-functional collaboration in a matrixed organization
Experience adhering to open framework methodologies within project teams
Understanding of the relationship between the services team and other teams like sales, customer success, engineering, and support
Excellence in guiding and conducting presentations for customers and for internal audiences
Effective communication skills with the ability to maintain Red Hat’s style of messaging and perspective
Foundational understanding of services related to next generation Infrastructure-as-a-Service (IaaS) including hybrid cloud, Platform-as-a-Service (PaaS) including containers and/or Kubernetes, operations management and automation, agile methodologies, DevOps, CI/CD, edge computing, and the general system security accreditation processA passion for open source, software, tooling, and automation
US Citizenship required
Must reside within commuting distance of New York, NY
The salary range for this position is $209,650- $345,890 OTE (inclusive of base pay + target incentive compensation). Actual offer will be based on your qualifications.
#LI-REMOTE #LI-AL2
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Pay Transparency
Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.
About Red Hat
Red Hat (https://www.redhat.com/) is the world’s leading provider of enterpriseopen source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex.
Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.
Benefits
Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
Note : These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Posting Location : Location US-NY-Remote
Posting date 1 month ago (3/18/2024 12:06 PM)
Job ID 101432
Workday ID R-036690