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Job Information

CAI Senior ServiceNow Technical Consultant in REMOTE, India

Senior ServiceNow Technical Consultant

Req number:

R3464

Employment type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Senior Salesforce Technical Consultant ready to take us to the next level! If you have ITSM, ITOM, Flow Designer and a Certified CAD and are looking for your next career move, apply now.

Job Description

We are looking for a ServiceNow Senior Technical Consultant who can demonstrates a proven track record in leading large, multi-developer ServiceNow implementations. This position will be Full Time and Remote.

What You’ll Do

  • Function as a lead in the development, creation, and modification of general ServiceNow applications and modules with low code / no code functionality

  • Apply OOB solutions whenever possible to accomplish client deliverables

  • Perform discovery work sessions to determine the solution requirements and produce deliverables, including mock-ups, flows, etc.

  • Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications

  • Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations

  • Implement the Core System including integration components (LDAP, Discovery, MID Server, etc.)

  • Apply Agile software development practices for customizations to the platform and applications

  • Refine requirements and perform integrations with the ServiceNow Integration Hub and web services using SOAP or Rest for components such as Azure, SSO, LDAP, etc.

  • Organize and prioritize development effort, interface with vendors and management, and potentially coordinate effort of other technical resources

  • Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable

  • Effectively manage and execute high level tasks assigned via ‘stories’

  • Serve as a mentor to junior analysts through project(s) lifecycles and lead by example

  • Manages group workload against an often demanding timeline

  • Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily

  • Manages multiple projects concurrently

  • Working with in a team environment to strive for Implementation Customer Satisfaction scores of 90% or better

  • Expected to skillfully present ServiceNow baseline functionality to customers during the scoping phase

What You'll Need

Required:

  • 4+ years of ServiceNow Technical Consulting experience

  • Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, integration, and scripting

  • Extensive knowledge and experience using Flow Designer

  • Proven skills in integrating ServiceNow with other industry leading tools and applications utilizing Integration Hub or APIs

  • Understanding of ITIL concepts and IT Service Management practices (ITIL v4 certification a plus)

  • Understanding of Agile based approach to software development (SCRUM experience a plus)

  • Follows, supports, and demonstrates understanding of SAIF Methodology

  • Ability to work remotely and unsupervised, and to deliver to written requirements

  • Effective written and verbal communication skills

  • Strong attention to detail and problem solving ability

  • Possesses experience in Performance Analytics, Robotic Process Automation & Mobile

  • Experience in use case, functional and user acceptance testing

  • Ability to write technical documentation in a clear and concise manner

  • Experience with web-based programming languages - Angular JS, Java, XML, JSON, HTML, CSS and similar are valuable

  • Understanding of relational database concepts is a must (Experience as a DBA, or similar, greatly desired, but not required)

  • Domain separation experience is required

  • Experience with recent ServiceNow versions

Education & Certifications

  • Required: Bachelor's degree or 4+ years related experience as a Technical Consultant

  • Required: ServiceNow Certified System Administrator

  • Required: ServiceNow Certified Implementation Specialist in at least 2 platform capabilities

  • Preferred: ServiceNow Certified Application Developer

  • Preferred: ITIL4 Certification (ITIL v3 acceptable)

Physical Demands

  • Ability to safely and successfully perform the essential job functions

  • Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

  • Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

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