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GE Vernova Aero Services (Portfolio) Customer Service Leader in Remote, Georgia

Job Description Summary

The Aero Services Customer Service Leader will serve as the liaison between internal/external organizations and for an assigned customer portfolio, own the customer relationship, care for customer operations wing to wing, and directly contribute to the overall P&L business strategy.

Job Description

Essential Responsibilities:

  • Foster and develop strong relationships with customers as the single point of contact caring for Aero customer operations for LM Products within GE Gas Power, part of GE Vernova

  • Manage customer/ (Plant engineering) Aero Services communication to all stakeholders within the South East Region.

  • Responsible for the Aero GP customer portfolio and assigned P&L Revenue, Margin, & Cash growth

  • Provide on-going project management, technical, and business support to the region.

  • Develop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the customer

  • Oversee warranty and applicable commercial considerations including concessions as they arise balancing benefit outcomes for the customer and GE

  • Develop outage scope and lead communicating scope HOM to FieldCore

  • Responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders

  • Lead/Manage safe outage planning, execution, and processing of Change Orders

  • Accountable for all emergent/forced outage resolution

  • Lead wing to wing outage execution via organizing pre-outage, post-outage and outage milestone meetings to deliver desired outcomes.

  • Responsible for customer invoicing/credit memo processing and for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE network.

  • Own contract leadership/obligations and project manage business fulfillment of all project deliverables (Parts, Field Service, MOH, Repairs, etc.)

  • Understand & manage the T&C's per contract requirements such as LD/Bonus structure, while also selling the opportunity for Extra Work.

  • Selling all flow-type services including Parts, FieldCore, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion

  • Manage Digital and Total plant solutions agreements and coordinate with functional groups.

Qualifications/Requirements:

  • Bachelor’s Degree from an accredited University or College - OR a High School Diploma / GED ) with an additional 4 years of experience in the Power Industry industry OR Associates degree with an additional 2 years of experience in a power generation industry.

  • A Minimum of 5-7 years of knowledge and experience within the Power Plant / Power Industry and/or field services and/ or Gas Power Portfolio and/or Project management.

Eligibility Requirements:

  • Willingness and ability to travel up to 50% of the time

Other Desired Characteristics:

  • Experience planning and executing Aero Service Power Outages

  • Strong project management and quality background w/Black Belt certification

  • Strong leadership, P&L financial, and commercial skills

  • Team leader in a dynamic, energetic and proactive problem solver

  • Experienced servicing Engineers -Power Plant Operation and Senior Leadership teams

About GE Gas Power

GE Gas Power engineer’s cleaner, more accessible energy that people depend on, powering growth and prosperity for people everywhere. Our leading technologies produce a third of the world’s electricity thanks to our talented people, who make gas work for our customers, stakeholders, and the world. Through relentless innovation and continuous partnership with our customers, we are building the energy technologies of the future and providing the cleaner, more efficient power people depend on today.

For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, the base pay range for this position is $ 118,700.00 - 158,300.00 USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, geographic location, and skill set. This position is also eligible for a 15% annual performance bonus.

The Company pays a geographic differential of 110%,120% or 130% of salary in certain areas of the USA. This position will stay open on the career website until at least 05/03/24

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

#LI-Remote - This is a remote position

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