Job Information
Providence St. Joseph Health Senior Telecom Engineering Program Manager IS in Redmond, Washington
Description The Senior Telecom Program Manager will collaborate with Engineering counterparts and technology vendors to define solutions and services that enhance caregiver satisfaction and contribute value to Providence. This role has a broad scope, spanning across business units, and a deep focus on the technical, procedural, and continuous improvement aspects essential for developing enterprise-wide IS services. Responsibilities encompass the entire life cycle of the solution or service, including collaboration with Engineering and business stakeholders, interaction with caregivers, defining the solution or service with Engineering, managing the release, establishing the service's presence in the ecosystem, and supporting the caregiver community. Operating in a dynamic environment, this role involves meeting constant demands for on-time delivery, necessitating an understanding of Telephony technologies to meet customer needs. Key skills required include analysis and design, robust problem resolution, effective decision-making, and strong communication, influencing and partnership abilities. Success in this role relies on collaboration with the business, fellow IS organizations, and project teams. A solid understanding of Telephony technology is expected in this position. Providence caregivers are not simply valued - they're invaluable. Join our team at Providence St. Joseph Care Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering Or equivalent educ/experience Related experience; 5-8 years preferred. Preferred Qualifications: Proficiency with PBX technology including Mitel, Shoretel, Avaya, Nortel, and Cisco Unified Communications Manager Experience with Contact Center solutions Familiarity with third party Telephony applications Experience with SCRUM, ADO, AgileCompetence with data driven analysis and decision making. Experience in a Healthcare environment Salary Range by location: *hourly listed - position is salaried NorCal (Napa, Sonoma) Min: $61.80, Max: $105.23 Southern California, NorCal (Humboldt) Alaska (Kodiak, Seward, Valdez) Min: $55.08, Max: $93.79 WA Puget Sound Oregon (Portland) Alaska (Anchorage) Min: $52.84, Max: $89.98 Oregon (Hood River, Medford, Seaside) Min: $49.26, Max: $83.88 Eastern Washington (Richland, Spokane, Walla Walla) Min: $47.02, Max: $80.06 Montana Min: $42.54, Max: $72.44 Texas/ NM Min: $40.30, Max: $68.63 Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 c