Job Information
JLL AMER Regional Integrated Facilities Manager in Redmond, Washington
As the AMER Regional Integrated Facilities Manager, you will play a pivotal role in shaping a brighter way for our clients, employees, and ourselves. With a focus on empowering individuals to thrive, we believe in fostering effective teams through our culture of collaboration, both locally and globally. Join our team and embrace innovative ways of working as we prioritize opportunities to strengthen and advance your career. At JLL, we champion inclusivity, belonging, and wellbeing, as we navigate the inspiring, innovative, and optimistic path towards success. What this job involves: AMER operations: Oversee operations across the region of North America delivering world class outcomes for a complex, dynamic, scaling business unit. Lead a team: Manage and provide leadership to a dynamic team of Integrated Facilities Management (IFM) professionals, ensuring the delivery of exceptional services for our clients. Client engagement: Develop and maintain strong relationships with clients, acting as a trusted advisor and providing strategic and tactical guidance on facility management matters. Relationship Management: Develop and maintain critical relationship with regional clients, regional team, regional leaders and regional cross functional teams (e.g. Finance, Security, Design & Construction, Occupancy Planning, Strategic Planning, etc). Operational excellence: Oversee the day-to-day facility operations, ensuring adherence to best practices, industry standards, and regulatory requirements. Budget management: Take ownership of budget forecasting, monitoring, and reporting, ensuring financial targets are met while identifying opportunities for cost optimization. Service delivery: Drive continuous improvement in service quality, efficiency, and customer satisfaction by implementing best-in-class practices and leveraging innovative solutions. Vendor management: Collaborate with vendors and suppliers to evaluate performance, negotiate contractual terms, and ensure service level agreements are met. Team development: Foster a culture of growth and development, providing guidance and mentorship to team members and creating opportunities for their professional advancement. EHS&S: Promote and drive the culture of health, safety, and sustainability throughout all staff and real estate in partnership with the client. Compliance: Drive accountability to a culture of compliance within a unique and complex business unit in partnership with the technical FM engineering team. IFM Program development: Have the ability to support the business unit scale through the development and/ or iteration of playbooks, best practices, RACI, SWOT, RCA, SOP, escalation matrixes, communication plans, operational handbooks, and lab audits. Travel: Required to travel to Florida, Austin, Los Angeles, and San Diego to support delivery of existing operations and/ or support newly launched sites within those locations. Twice a month travel estimation or as business needs require. Required Qualifications: Bachelor's degree in Facility Management, Engineering, Business, or a related field. Or comparable work experience. 8+ years of experience in facility management, with a focus on integrated facilities management. Proven track record of leading and managing teams effectively. Strong understanding of facility operations, maintenance, and service delivery. Excellent client management and communication skills. Ability to navigate complex organizational structures and manage relationships with key stakeholders. Demonstrated financial acumen and budget management skills. Preferred Qualifications: Professional certification in Facility Management (CFM, FMP, or IFMA credentials). Experience working in a global or multi-site facility management environment. Familiarity with industry-leading technology and software solutions for facility management. Knowledge of sustainable practi