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KPMG ServiceNow Business Process Consultant (BPC) - Remote in Raleigh, North Carolina

Business Title: ServiceNow Business Process Consultant (BPC) - Remote

Requisition Number: 111001 - 53

Function: Business Support Services

Area of Interest:

State: NC

City: Raleigh

Description:

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a ServiceNow Business Process Consultant (BPC) to join our Digital Nexus organization. This is a remote work opportunity.

Responsibilities:

  • Conduct needs analysis, value stream mapping, customer persona journey mapping, current state process mappings, and identify solutions to customers' business challenges

  • Compile business data using industry-specific knowledge to gain insight into a business organization and current operating structures

  • Lead business process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders

  • Contribute to the development of customer value objectives and plans to realize the value through specific business outcomes as well as product adoption key metrics

  • Act as a trusted advisor with the customer throughout the engagement

  • Manage and communicate process analysis outputs to the ServiceNow Agile design and delivery teams as a bridge to ensure that the proposed solutions meet the customer's expectations; provide support, training, and mentoring to other members of the team

Qualifications:

  • Minimum five years of recent ServiceNow experience as part of multiple development, business transformation and implementation projects; experience in process definition, improvement, and re-engineering; demonstrated experience developing requirements, creating Agile Stories, project artifacts, workshop templates, PowerPoints and process BPMN creation

  • Bachelor's degree from an accredited college or university is preferred; certifications in the following preferred: Certified ServiceNow Administrator, Application Developer, Implementation Specialist (CSA, CAD, CIS); Certified Implementation Specialist - ITSM, SPM, HRSD, Platform; Industry Certifications Agile Scrum Master; SAFe 5.x Product Owner/Manager; SAFe 5.x Fundamentals; CPDE Certified Process Design Engineer; Business Process Management (BPC) training/certification is desired

  • Proven experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, executive leaders and other stakeholders across the organization

  • Working knowledge of the ServiceNow platform, with the ability to work with a solution or product architect to translate business process requirements into solution stories

  • Track record of providing thought leadership to sponsors/stakeholders to solve business process and/or technical problems by focusing on options that identify the pros and cons of those options and the risks and impacts of each option

  • Competency with business process mapping tools such as IBM Blueworks, Visio, Ins.Pi Designer, Figma UX, and Mural is preferred; experience using VSM Value Stream Mapping is preferred

KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at 'Benefits & How We Work (https://www.kpmguscareers.com/why-kpmg/#benefits) '.

Follow this link to obtain salary ranges by city outside of CA: https://www.kpmg.us/work-for-kpmg/pay-transparency.html/?id=6698-9

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link ( https://assets.kpmg.com/content/dam/kpmg/us/pdf/2018/09/eeo.pdf) contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).

GL: 4

GF: 15310

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