Job Information
House of Blues LN Concerts, Assistant General Manager in Raleigh, North Carolina
Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
WHAT THIS ROLE WILL DO
I. Recruitment, Training and Development of Operations Department Heads/ Managers and Management Responsibilities
Responsible for the overall management, communication, and connectivity of venue operations and staff for assigned venues
Maintain a working climate that attracts, retains, and motivates quality personnel
Ensure the organization’s mission, values, commitments, goals and culture are upheld and practiced
Actively participates in the recruitment strategy and efforts for management and Team Member positions
Develops direct reports by communicating performance expectations and preparing/conducting timely performance appraisals
Ensures Discipline/Termination procedures follow all Live Nation guidelines
Provides conflict resolutions in a positive, effective manner
Ensures compliance with Live Nation Workplace Standards to maintain a working environment that is free of discrimination and harassment
Facilitates proper communication and organization in the venue, as well as to and from the Home Office
Provides overall leadership and support for the venue staff and management by creating the appropriate culture and character of the venue through his/her own personal and professional conduct
Manages physical plant/facility to ensure proper maintenance and repair
Maintains positive talent relations by developing a solid understanding of the music industry, to ensure that artists and industry representatives have positive experiences in the venue
Ensures that all special events are executed properly, to the client’s satisfaction
II. Ensures Optimal Guest Experience
Creates and maintains community and partner relations that will further the interests of the company and venue
Fosters positive guest relations/guest experiences in a manner that portrays an energetic, sympathetic image of the venue
Maintain all Live Nation Standards, guidelines, policies and procedures as outlined in the Team Member Handbook and training materials
III. Enhancing Revenue/Controlling Costs
Develop and implement procedures to improve both operations and the financial performance
Participates in preparing annual budgets, in conjunction with GM and Home Office
Participates in developing long and short-term plans for revenue growth and cost control measures
Ensure systems are in place for all cost controls/inventories
Accounts Payable Processing
WHAT THIS PERSON WILL BRING
Applicable experience with event management, project management, customer relations, and similar skills
Ability to direct a team with leadership qualities that exemplify respect, integrity, teamwork and quality
Willingness to work unconventional hours as job duties demand
Ability to handle difficult situations in a professional manner
Ability to quickly adapt and adjust projects to new expectations and direction
Ability to work independently and solve problems using sound decision-making skills
Ability to lead and coordinate projects
Willingness to travel, as job duties demand
Ability to communicate effectively in a team environment that includes in-person collaboration, group e-mails, and instant messaging
Professional and friendly demeanor
Strong verbal and written communication skills
Excellent organizational skills and attention to detail
Committed to learning, and fostering an environment of diversity, equity, and inclusion
Ability to learn and work within systems such as MS Office, project management tools, and other company software
Required:
Bachelor’s degree in business or related field
Minimum 5 years experience as a general manager in a hospitality related business
Flexible Schedule (days/nights, weekends, and holidays)
Tolerance of all cultures, music and art forms
Preferred:
College Degree in related field
Interest in wines, spirits, and Mixology
Interest in Night Life
Cash handling experience
Experience recognizing valid ID's
Experience in a live music environment
Regularly exposed to large crowds and high volumes of noise
Works in outdoor conditions
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of
Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.
About Us
Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.