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Job Information

ECPI University IT Support Manager in Raleigh, North Carolina

Overview

This position will work at ECPI University’s Raleigh, NC campus located at 4101 Doie Cope Rd.

Transform your Career at ECPI University

Since 1966, the dedicated employees at ECPI University have helped students achieve their goals via practical training and career-focused education with over 50 Associates, Bachelor’s and Master’s Programs. Our culture is to prioritize our students’ success through the support of our dynamic team and industry focused curriculum.

Visit www.ecpi.edu/employment to learn more about how you can help people improve their lives through education.

Position Summary

The IT Support Manager role helps support users with a wide range of desktop operating systems, applications, and mobile devices, plus network, virus, malicious software, and hardware support issues. In addition, the position will supervise IT Support staff including Federal Work Study (FWS) workers and Computer Lab Assistants.

Responsibilities

  • Supervise IT support staff.

  • Train work study students.

  • Install desktop operating systems.

  • Configure and troubleshoot hardware.

  • Monitor and respond to helpdesk requests.

  • Gather support issues information and analyze the symptoms and figure out the underlying problem.

  • Escalate helpdesk requests to tier 2 and tier 3 personnel.

  • Assist students, faculty, and staff with access to IT services provided.

  • Create student accounts before each term start.

  • Manage the network cable plant.

  • Configure and manage classroom images.

  • Maintain software and hardware inventories.

    Qualifications

    Education/Experience

  • AAS degree in Computer Science or a related field (ECPI graduates strongly encouraged to apply)

  • 2-5 years previous experience as a consumer support technician

  • Supervisory experience preferred

    Skills/Abilities

  • Excellent customer service skills

  • Excellent oral and written communication skills

  • Detail oriented

  • Ability to lift 5-25 pounds safely

    Benefits of Employment

    ECPI University provides a comprehensive benefits program designed to help our faculty and staff stay healthy, feel supported, and maintain a work/life balance. To learn more about benefits at ECPI University, click HERE (https://www.ecpi.edu/sites/default/files/2024-01/975404976-ECPI-employment-benefits-page-2024jan.pdf) .

    Committed to excellence and innovation, ECPI University is proud to be an equal opportunity employer.

    Join our Talent Community! (https://careers-ecpiuniversity.icims.com/jobs/10408/it-support-manager/job?mode=apply&apply=yes&in_iframe=1&hashed=-336114574)

Requisition ID2024-10408

of Openings1

Employment StatusFull Time

Posted Date3 weeks ago(5/13/2024 5:29 PM)

Job FamilyIT/Technical

CompanyECPI University

StateNorth Carolina

CityRaleigh

CountryUnited States

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