Job Information
Intermountain Health Education Architect_COFR in Raleigh, North Carolina
Job Description:
Digital Learning Developers (DLD) bring learning to life.
Remote position working 8:00-5:00 MST.
The Revenue Cycle Learning & Development team supports the RSC (Revenue Service Center). This includes Billing, Customer Service & Self-Pay, Financial Counseling, Patient Access departments.
Scope
1.Plans and tracks educational event logistics. Performs instructional design,development, and delivery responsibilities to the standards set forth by EL
PD leadership. Contributes to the development of project and deliverable development timelines. Identifies operational inefficiencies and problems and communicates/coordinates improvements.
Conducts organizational education programs, including preparing for class, setting up the event, planning logistics, facilitating the event, following up on all outstanding questions, and collecting feedback from participants. Monitors and reports the effectiveness of training on associates during the orientation and post-orientation period for the purposes of career development. Facilitate and deliver education programs using a wide range of platforms and mediums as requested and/or determined by a needs assessment. Partners with assigned education development and delivery team members and executes training material revision and integration tasks, tests lesson plans and assists in training environment build.
Contributes to process improvement cycles in support of system initiatives. Applies process improvement methods that improve quality, associate performance, and client satisfaction while reducing waste and/or cost. Observes trends and patterns to identify improvement opportunities.
Creates and maintains educational assets complementing the SCLH portfolio of associate development programs. Interprets both operational and system processes and workflows in the design, development, and implementation of SCLH education and training program for all associates.
Trains and credentials trainers for end-user training. Acts as a liaison between the subject matter expert/build team and the end user. Provides Command Center support during and after go-live. Identifies risks and concerns to ensure problem resolution and continuity of service.
Supports achievement of organizational goals by optimizing performance and facilitating change. Seeks feedback and mentoring for personal improvement. Coaches and mentors others to support ongoing development and professional practice.
May be called upon to serve as principal for assigned projects. Develops and supports effective team interactions through open and honest communication. Models these behaviors and supports relationships that create an environment where individuals and team members learn and grow professionally. Employs knowledge of group dynamics to facilitate effective team functioning and problem solving.
Independently completes assigned projects, collaborates, and coordinates with contracted vendors as needed. Independently manages curriculum projects and works with cross-departmental partners to ensure project training deliverables meet business needs. Prioritizes project work independently to meet customer needs. Participates in special projects as needed and performs other duties as assigned. Demonstrates professional growth and development through self-leadership and continuing self- education and training.
Promotes mission, vision, and values of SCL Health, and abides by service and leadership behavior standards.
Performs other duties as assigned.
Minimum Qualifications
Required
High School Diploma
Epic Certification and/or CIT (Mager Consortium), or the ability to obtain saidcertification(s) within 12 months of employment
Five (5) years of experience in developing, coordinating, and delivering associate education and training programs is required
Preferred
Bachelors Degree
Project Management Professional Certification
Previous experience in a healthcare setting, functional experience as a subject matter expert (clinical, revenue, or other), Learning Management System (LMS) administration experience, basic, intermediate or advanced adaptive learning solution design and development expertise, artificial and mixed reality authoring systems expertise, e-learning authoring tools experience, screen-cast software is preferred
To perform this job successfully, an individual must be able to perform each essential dutysatisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regular attendance to perform work on site or virtually during regularly scheduled business hours or scheduled shifts is required
Ability to work nights and/or weekends is required for identified positions
Strong communication skills, both written and verbal.
The ability to relate and build connections with all staff across all levels of the organization; as well as the ability to encourage and motivate people.
Strong organizational skills and the ability to self-manage multiple priorities and deliverables.
Background in instructional design/curriculum development and delivery as well as knowledge of adult learning methods.
Must possess strong presentation skills, strong technical documentation skills, and attain proficiency in assigned systems and applications to the standards set by leadership.
Ability to travel to deliver training and/or special projects.
Critical Thinking: Uses active listening and critical inquiry skills, integrates system perspectives, and questions assumptions to analyze performance and recommend optimal interventions. Uses informed judgment to recommend and/or take action. Demonstrates reflective reasoning and coaches others to develop critical thinking and problem solving skills.
Change and Adaptability: Leads and helps others navigate through change. Recognizes the need to adapt to the rapidly changing needs of the customer, workflow, team, organization and external environment. Facilitates organizational awareness and understanding of the rationale and desired outcome of changes. Negotiates project timelines, deadlines and/or deliverables.
Maintains or develops knowledge of Epic system functions and related system workflows through the Epic Credentialing process.
Physical Requirements:
No Additional Description Available
Anticipated job posting close date:
06/20/2024
Location:
Peaks Regional Office
Work City:
Broomfield
Work State:
Colorado
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$29.78 - $52.91
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.