Job Information
MODINE MANUFACTURING COMPANY Service Delivery Manager in RACINE, Wisconsin
JOB REQUIREMENTS: At Modine, we are engineering a cleaner, healthier world. Building on more than 100 years of excellence in thermal management, we provide trusted systems and solutions that improve air quality and conserve natural resources. More than 13,000 employees are at work in every corner of the globe, delivering the solutions our customers need, where they need them. Our Climate Solutions and Performance Technologies segments support our purpose by improving air quality, reducing energy and water consumption, lowering harmful emissions and enabling cleaner running vehicles and environmentally-friendly refrigerants. Modine is a global company headquartered in Racine, Wisconsin (USA), with operations in North America, South America, Europe and Asia. For more information about Modine, visit www.modine.com. Position Description: We are seeking a highly skilled and detail-oriented Service Delivery Manager to join our team. This position will report to the Global Director of Information Security, CISO. You will play a critical role in designing, implementing, maintaining and managing Modine\'s ITIL processes, ITSM toolsets, Service Desk and Local Technical Support teams. Your expertise will be essential in ensuring efficient and effective service delivery to an organization\'s clients. You\'ll collaborate with cross-functional teams, mentor junior engineers, and ensure the highest level of network security. Key Responsibilities: Monitoring and managing desktop support, IT services desk, and IT support functions to ensure optimal service Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery Developing a deep understanding of projects to gain insights into the scope of service delivery Taking accountability for service delivery performance, meeting customer expectations, and driving future demand Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization Ownership of implementing, monitoring and enforcing critical ITIL processes within IT Managing our strategic partner relationships to ensure quality delivery of IT services Business Partnering Provide periodic review of operations metrics to business... For full info follow application link. Modine is an Equal Opportunity Employer and Welcomes all Qualified Applicants! EOE/Minorities/Females/Vet/Disability Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more. Human Resources will provide more detail upon your hiring. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/7C55AF72E187499E