Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Eaton Corporation Technical Support Engineer - Digital Products in Queretaro, Mexico

Eaton’s Corporate Sector division is currently seeking a Technical Support Engineer - Digital Products.

What you’ll do:

PRIMARY FUNCTION DESCRIPTION

The primary function of the Technical Support Engineer is to provide pre-sale and post-sale technical support for Digital Products. The position includes assisting customers with product selection, troubleshooting, and application assistance.

ESSENTIAL FUNCTIONS & DIMENSIONS

• Provide technical assistance for Eaton’s digital products

• Develop, modify and troubleshoot digital products.

• Support configuration requests, GUI navigation, password issues, alarm management, and basic functionality of products.

• Understand and identify issues associated with software and products to find the right support resources internally and externally to Eaton.

• Manage daily phone, chat, and email activity.

• Effectively communicate product value proposition and product line strategies.

• Make recommendations for product enhancements.

• Generate sales leads for the field sales organization.

• Participate in the development and maintenance of product support resources.

• Participate on teams to enhance team performance and drive process improvement. #LI-DG2

Qualifications:

POSITION CRITERIA

• Ability to clearly document key learnings into Knowledgebase articles and references for internal and external consumption

• Troubleshooting skills for web browsers and mobile apps

o Know how to use development tools to determine server issues or client issues

• Basic networking skills for troubleshooting communications, connections, architecture of software plus hardware solutions

o Familiarity with configuring firewall rules, check for open ports, capture & analyze data packets

• Communication skills

• Self-management skills

• Customer service skills

• Able to work well with people across multiple functions

• Organized, detail oriented and ability to manage multiple priorities

• Exceptional listening skills and self-motivation are essential

• Strong analytical and problem-solving skills

• Ability to make timely decisions when several alternatives are available

BASIC QUALIFICATIONS

• Associate's degree from an accredited institution

• Candidates must be legally authorized to work in the US without company sponsorship

PREFERRED QUALIFICATIONS

• Engineering, computer science, or technical bachelor’s degree from an accredited institution

• 2 years’ experience in technical support, software, IT, or residential IoT products

• Fluent in English

SKILL DEVELOPMENT

• Outside Sales

• Inside Sales

• Marketing and/or Product Management

• Product Engineer

• Application Engineer

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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