Job Information
Hudson Headwaters Health Network Patient Services Assistant (Full-Time) in Queensbury, New York
HHHN Mission
To provide the best health care, and access to that care, for everyone in our communities
HHHN Vision
To pioneer an innovative, sustainable and community-focused health system through comprehensive primary care and diverse partnerships
Proposed Schedule: 40 hours per week. Monday-Friday 8am-4:30pm with an occasional Tuesday evening and Saturday rotation.
Position summary
Responsible for basic administrative and patient support services. Acts as a key member of the health care team ensuring that patients, providers and other team members receive prompt and professional service. Performs all clerical functions in the Patient Services setting. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:
Greets patients and other visitors promptly and professionally
Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions
Identifies emergency situations (over the phone or in the health center) and takes appropriate actions
Forwards calls, faxes or other incoming correspondence to appropriate team member, creating a patient case or physically talking with team members as indicated
Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in
Schedules/reschedules patient appointments, appropriately maximizing availability of provider schedule, utilizing the following to prioritize:
Patient’s usual provider
Another member of the usual provider’s care team
Another provider in the same site
Another provider in an alternate HHHN site
Informs patients of HHHN Urgent Care sites
Collects Co-pays, co-insurance and self-pay balances at time of visit. Offers patients sliding fee program
Checks patients out, including scheduling follow-up appointments and processing referrals not requiring a prior authorization
Reconciles payment batch amounts on a daily basis. Informs supervisor immediately with any discrepancies
Performs all procedures in opening and closing departments in accordance with policy and procedure
Provides highest level of customer service in all interactions with internal and external customers
Protects the confidentiality of patient’s electronic medical record in accordance with policy and procedure
Ensures timely response to inquiries from insurance companies and/or circulates to appropriate personnel
Attends all expected training and meetings
Assists Patient Services Manager or Lead with training Patient Services staff
Classifies and barcodes hard copy documents for electronic medical records
Reviews and follows policies and legal requirements prior to releasing copies of medical records
Qualifications: The requirements listed below are representative of the knowledge, skill and ability to perform the essential functions:
High School Diploma or equivalent
Computer training and/or medical terminology training preferred
Minimum of one-year work experience in a medical office setting or equivalent training/education required
Demonstrated ability to manage multiple tasks and prioritize workload
Experience working with a diverse population required
Experience with Microsoft Office required
Experience with EMR and knowledge of billing a plus
Excellent customer service and communication skills required
The pay rate for this position is $19.00/hour.