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Summary

The Global Cloud Infrastructure & Delivery (GCID) organization is responsible for operations of the internal as well as customer facing data centers and services like storage, compute, backup and network. The GCID Network Delivery unit, as part of GCID, supports the companys global network infrastructure, including the local area network and connectivtiy.

SAP GCID PlusOne Cloud Network Delivery Customer Connectivity team is looking for an experienced Technical Network Service Engineer to support our various security products/services (Connectivity, Switching & Routing). The Technical Network Service Engineer will manage an assigned group of cloud landscapes, as we refer to as platform area and including public/private cloud. The position will also interface for consulting or driving project related to the service. Involve in major and complex operation outage(s) to bringing resolution to all manners with a high sense of urgency for technological issues for our customers. As well as, participate in our Change Technical Validation Process, validating that all technical proposals that are requested are reviewed with sharp diligent oversight.

What you'll do

Supporting IPSec VPN, Complex Dynamic Routing, & VXLAN Products across platform areas

Participate On-Call Rotation

Change Technical Validation Expert: Review Playbook/Runbook that was developed by the operations engineer and ensuring infrastructure availability and identifying possible risk.

Solution Design: Involve in sessions with operations engineer(s) on mapping request to existing service delivery. if not found, work on developing a solution with the platform engineering.

Incident Management: Drive major/complex outage(s) to resolution.

Service Delivery: Closely with the customer to tranaslate their requiremetmns into technical solutions and execute towards it.

Manage Service: Interface with Manage Service Provider as a Governance and Consultant Role

Collaboration: closely work with various business units and sister/brother departments (e.g. storage and virtualization teams.)

Ensure compliance of network infrastructure to global standards.

Ensure global alignment across the regional delivery teams.

Develop and maintain tools for automation of network device configurations and deployments.

What you bring

Bachelors degree in Computer Science, Computer Engineering, Communications Engineering or equivalent.

5 years of work experience in the networking field

Required skills

In-depth knowledge of the TCP/IP protocol suite: preferably in switching/routing as core competence however additional disciplines such as, load balancing & security are welcome

Good understanding of virtualization and SDN/OpenStack technologies like VLAN, VxLAN, VRF, etc.

Experience with scripting and automation (e.g. Ansible, Python, Java, Perl)

High understanding of Hyperscalers,Cloud computing, SaaS, & hosted systems

Expert abilities in developing and documenting network designs and concepts

Basic Project Management Experience

Flexible, self-motivated and able to work independently in a fast paced and multicultural organization.

Flexibility to work on a schedule that is convenient for our customers.

Analytical thinking and problem solving

Fluent in spoken and written English is prerequisite

Good interpersonal and communication skills

Preferred skills

Certificates in the industry of the respective technology (Routing: CCNP-R&S, etc..)

Knowledge of OSPF/BGP, VXVLAN, ACI, & FabricPath

Experience with different VPN implementations

Experience with leading Firewall platforms (Cisco Switching/Routing & Arista Switching)

Experience with Storage and Compute as part of Infrastructure ecosystems is plus

Basic Financial Understanding (OPEX & CAPEX)

Experience in Service ownership / Coordination is a plus

Experience with Public Cloud offerings is a plus

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 384735 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.