Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Philips LMS Support Administrator in Pune, India

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In this role, you have the opportunity to

Support a centralized, customer-focused, and results-oriented learners support system in a global health technology environment by managing global learners support needs for Philips Enterprise Quality Management System (QMS) in the company’s Learning Management System (TEDS)

You are responsible for

  • Identify, troubleshoot, and resolves all Philips Learners support needs within the Learning Management System (LMS) via but not limited to email, phone, chat, and ticketing system.

  • Provide global Tier 1 support for learners and managers.

  • Help established an effective online self-service portal for Philips Enterprise QMS to include FAQ’s, knowledge base articles, and “how-to-videos”.

  • Create, manage, and resolve learners support request within the ServiceNow ticketing system

  • Analyze, track, and document issues within the Learning Management System (LMS)

  • Collaborate across the various teams within the Global Quality Compliance Learning to include global administration & documentation, reporting, digital learning, and global training to identify trends and continuous improvement opportunities.

You are a part of

The Global Quality and Regulatory department and will help improve the consistency and quality of Philips practices and products by championing centralization of training support solutions.

To succeed in this role, you should have the following skills and experience

  • Minimum 4 years of relevant customer support, customer service, or troubleshooting experience.

  • Bachelor’s degree in business management, communications or similar would be preferred

  • Strong communication and interpersonal skills with the ability to effectively listen and communicate complex information in a clear and concise manner

  • Knowledge of Learning Management Systems (TEDs) is highly preferred

  • Knowledge of ServiceNow is desirable

  • Experience writing knowledgebase articles (KBA’s) or FAQ’s is preferred

  • Ability to use good judgment to resolve a wide range of support issues in creative and effective ways.

  • Self-starter, take initiative, and great follow-up skills.

  • Experience in environments heavily regulated by the FDA or other government entities.Flexibility in work schedule to accommodate meetings and colleagues across multiple time zones.

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