Job Information
Mastercard Enterprise Operations Engineer I in Pune, India
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Enterprise Operations Engineer I
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Enterprise Operations Engineer I, IT Asset Management
Overview
• To support Mastercard IT Asset Management (ITAM) function armed with new tooling, a revised organisational and service design and set of requirements for its next phase of evolution.
• ITAM involves the automated discovery, tracking and reporting of Mastercard critical IT assets, including hardware (e.g. Laptops) and software (e.g., licenses and applications). This information is crucial for effective IT service management and Security and supports decision-making processes. Asset and platform owners are responsible for ensuring their asset information is accurate within Flexera/Remedy. The ITAM team is responsible for asset governance, oversight, and reporting of hardware and software assets to ensure teams are adhering to ITAM procedures.
Responsibilities
• Support Hardware Asset reporting, gap analysis and resolution if issues working with stakeholders across ITAM, O&T & Security.
• Support ISO27001, ISAE3000 & external vendor audits.
• Oversight of PO Reconciliation processes in support of Hardware & Software Lifecycle Management including EOL/EOS reporting supporting business portfolio management.
• Provide SME ITAM knowledge to support Lead Asset Analyst manage audit engagements for external customer audits.
• Own and manage vendor/reseller relationships for appropriate Hardware & Software products.
• Provide governance and enforce methodology compliance surrounding IT Asset Management.
• Manage IT Asset Management tools, provide Hardware & Software Asset Management expertise and provide peer review/technical coaching for junior team members.
• Assists with the development of enterprise-wide IT Asset Management administration standards and procedures.
• Maintain accurate tracking of all data points and related reporting.
• Manage business meetings and reviews ensuring appropriate documentation is provided / established and retained.
• Maintain functional documentation and refreshes within the established cadence.
• 1st Line risk mitigation and remediation, working with Business Support Risk Champion to track and manage within the Business Support risk register.
Experiences
• Advanced knowledge and 2 to 5 years of experience in Asset Management methodology.
• Experience of supporting and driving ITAM strategies.
• Experience collaborating cross-functionally to identify and implement best practice IT Asset Management practices in-line with ISO 27001, ISO19770-1 & ITIL4
• Ability to organize, manage and work effectively to accomplish multiple high priority tasks.
• Experience with BMC Remedy/Flexera or similar tools.
• Experience with Flexera Flexnet Manager Suite/Data Platform or similar tools.
• Ability to analyse large data sets from multiple sources and present back in a meaningful format.
• Problem Solving capabilities with ability to manage several issues simultaneously.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.