Job Information
Eaton Corporation Associate Engineer - Technical Support in Pune, India
What you’ll do:
The primary function of the incumbent is to provide technical support for Low Voltage Power Distribution Products, including residential products (load centers, breakers, group metering and generators), dry type transformers, switching devices (safety switches, rotary switches), molded case breakers, miniature breakers and select alternative energy related products. The position would include assisting customers with product selection, troubleshooting, and application assistance received via email and chat.
Responsible for answering customer emails within TAT
Responsible for handling Cross reference request from customers
Provide pre-sale support like product selection, product configuration, budgetary quotes
Maintain and expand product knowledge base available to all internal and external teams
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Use Enterprise wide tools ,SharePoint, Share drive etc. to address customer concerns
Maintain high level of customer satisfaction by his own work by keeping NPS/CES up to the mark.
Qualifications:
Graduate in Engineering (Electrical).
Minimum 1-3 years of experience in Switchgear Industry
Skills:
Good understanding of technical aspects of Distribution Components and its related applications
Fair problem solving and troubleshooting skills and be able to understand and resolve customer Tier-1 issues
Should be able to interpret customer specifications, drawings and schematics
Problem solving, and product troubleshooting skills
Basic excel knowledge would be added advantage
Basic understanding of ERP, PLM, CRM, and other enterprise-wide tools would be added advantage"
Strong customer focus and interpersonal skills.
Self-Motivated to identify and prioritize assigned work
Strong technical and analytical skills.
Abilities within Adobe and Microsoft Outlook.
Good written communication and verbal communication