Fiserv Advisor, Systems Engineering in Pune, India
Job Description: Advisor, Systems Engineering
What does a great “Advisor, Systems Engineering - Site Reliability Engineer (iSeries), Advisor I” do?
Site Reliability Engineer will be focused on improving the customer experience of Fiserv’s products by improving their availability, reliability, and sustainability alongside our development teams. A high degree of collaboration with Development, Project Management and other Operations teams is required to provide right level of agility within a defined delivery process. The ideal candidate will leverage a consultative approach, exhibit strong leadership skills, will be forward thinking, and will be able to work effectively across a multitude of technical and non-technical groups in a diverse and talented team, continuously striving for excellence.
The role is required to be performed from Fiserv India offices providing overlap with US working hours, hence working from 2PM to 11PM (IST) shift for all 5 working days in a week.
What you will do:
Support operational teams working on Fiserv products to meet SLOs and SLAs
Work closely with development teams to implement and improve SLIs and SLOs for their services
Identify and develop processes, tools, automation, infrastructure improvements and software changes to address top operational issues
Exert technical influence to shape the implementation of Fiserv products and establishing strong operational readiness across teams
Utilize hands-on technical skills to partner with team members and be comfortable diving into the fray as needed
Diagnose complex problems, develop metrics to measure them, and implement monitoring solutions to manage them
Build automation and systems to maintain software and hardware lifecycle management
Leverage programming experience to reduce toil
Engage, influence, and evangelize SRE practices with development, operational and product groups to align technology service/solution delivery.
Drive quality accountability within the organization with well-defined processes, metrics, and goals for process quality. This includes leading effective postmortems and ensuring actions are followed-up.
Manage availability, latency, scalability, and efficiency of applications development by instilling engineering reliability into our development life cycle with a
focus on fault tolerant approaches
Drive capacity planning, performance analysis, instrumentation, and other non-functional systems requirements
Define and report "progress" on strategic initiates and project level tasks to all stakeholders including senior executives, clients and use effective communication approaches with each constituency
Implement metrics driven processes to ensure service quality targets are met
What you will need to have:
At least 8+ years in a Reliability Engineering, DevOps, or Infrastructure focused role
Passion for designing and building reliable systems
Experience with deploying, supporting, and monitoring new and existing services, platforms, and application stacks
Strong experience supporting customer-facing applications on Windows/Linux platforms
Monitoring experience leveraging Splunk, ExtraHop, Prometheus, etc
Strong fundamental understanding of Networking and Security
Automation advocate – Have an automation first approach
Knowledge of TCP/IP networking, architecture, and core technologies (such as DNS, DHCP, HTTPS).
Excellent communication skills, written and verbal, to share your knowledge, teach what you know, and learn new ways of doing things from your team.
Use the core Site Reliability Engineering principles of change management, monitoring emergency response, capacity planning, and production readiness reviews to run the platform
Monitor and report on service level objectives for a given applications services. Work with business and product owners to establish key performance indicators
Partnering with security engineers and developing plans and automation to respond to new risks and vulnerabilities aggressively and safely
Partner with the broader Fiserv organization to build a culture of rigorously learning from incidents
Unblock, support, and effectively communicate across teams to achieve results
Define roadmap and architecture based on technology and business needs.
What would be great to have:
Experience building or maintaining highly available systems at scale.
Experience with CI/CD pipelines that support a SaaS product.
Experience with capacity planning practices or methodologies
Bachelor’s degree in computer science, Information Technology, or Business or equivalent degree is desirable.
Who We Are:
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
We are a part of Fiserv’s Technology group. We deliver revenue generating and revenue protection projects for business units that provide best in class financial services products to banks, credit unions, and customers.
We welcome and encourage diversity in our workforce. We are an Equal Opportunity Employer. All the qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, or disability.