Student Veterans of America Jobs

Job Summary

 

As Food Truck Supervisor of Concessions, incumbent's primary responsibility is to supervise daily operations of the food truck. Incumbent is to maintain Dining standards, monitor prep levels, train employees, oversee ordering, create, and manage employee schedules. Incumbent is required to comply with all food safety standards and franchise operational standards as applicable. In addition, incumbent will receive projects and tasks as assigned by the administrative employees of Dining.

 

Essential Functions

 

1. Monitor food preparation and food safety

    

a. Ensure that food temperatures are correct at all times and food safety logs are maintained

 

b. Establish sanitation standards and ensure compliance by operations/crews

 

c. Document all infractions

 

d. Ensure proper care of Food Truck Utilities. (Fuel, Propane, Generators, Shore Power, Water, etc)

 

e. Ensure food flow is according Hazard Analysis Critical Control Point procedures (HACCP)

 

f. Ensure Par levels are maintained and Orders are submitted in a timely manner.

 

 

 

2. Customer service

    

a. Establish Customer Service Standards

 

b. Ensure that high standards and procedures of customer service are set and adhered to consistently

 

c. Train team one on one to ensure positive customer experiences

 

d. Communicates current marketing/promotion campaigns and benefits for customers and crews

 

e. Responsible to ensure entire crew is trained in each assigned restaurant

 

 

 

3. Operations Supervisor

    

a. Make decisions based on the budget for the Food Truck operation.

 

b. Ensure that proper pars are set and food is rotated to keep spoilage to a minimum

 

c. Develop and implement plans to recruit and retain new employees

 

d. Communicate well with employees and promote a team environment

 

e. Establish manning table to ensure excellent customer service

 

f. Schedule Employees

 

g. Approves time off requests and timecards for employees.

 

h. One on one training with student employees to review customer service, food safety and safety expectations.

 

i. Driving and Parking Trailer.

 

j. Plan for special events or orders

 

k. Troubleshoot equipment as needed

 

l. Hire and terminate student employees

 

m. Under Direction of Food Truck Manager- Conduct and enter Month/Year end inventories.

 

n. Responsible for daily spoilage and loss

 

o. Responsible for restocking the food truck for the next day.

 

p. FSY food Service

 

· Oversee the operation of food trucks during an 11-week event serving two meals a day, four days a week.

 

· Coordinate scheduling and staffing for each shift, ensuring adequate coverage to meet demand.

 

· Train and supervise food truck staff, to maintain high standards of food quality, service, and safety.

 

· Monitor inventory levels and order supplies as needed to prevent shortages and ensure smooth operations.

 

· Manage food preparation processes, including cooking, assembly, and presentation, to meet customer expectations and maintain efficiency.

 

· Ensure compliance with health and safety regulations, including proper food handling, sanitation, and cleanliness of food trucks and equipment.

 

· Handle customer i nquiries, complaints, and feedback in a professional and timely manner, striving to provide excellent customer service.

 

· Maintain accurate records of sales, expenses, and inventory levels, and prepare reports for management as required.

 

· Collaborate with event organizers and other stakeholders to coordinate logistics and ensure the success of the food truck operation.

 

· Troubleshoot any issues that arise during the event, implementing solutions quickly to minimize disruptions and maximize customer satisfaction

 

 

 

Education/Experience

 

Min mum education/experience required:

 

• 1+ years college

   

• 2+ years food experience including 1 year as a supervisor

   

OR

 

• 3+ food service experience including 1 year as a supervisor

   

Preferred:

 

• Bachelor's degree

   

• 3+ years food service experience

   

• 2 years as a supervisor

   

OR

 

• 7+ years food service experience

   

• 2 years as a supervisor

   

Skills, abilities, knowledge, licenses, certifications:

 

• Required:

   

Experience resolving customer concerns/complaints in a positive way

Be able to communicate clearly and effectively

Can create a positive atmosphere in a high pressure, high volume area

Ability to drive pickup truck and maneuver a 20¿ trailer.

Experience with Microsoft Office Suite and general computer navigation

Experience with MS Word or other equivalent word processing applications

Experience with MS Outlook or other equivalent email/calendar/task application

Can create and edit emails and calendar items, navigate contacts

ServSafe Certified or willing/able to certify

Experience with ordering/managing inventory, including creating and monitoring pars and food rotation

 

• Preferred:

   

Customer service

Experience with handling/anticipating the needs of the guest in a proactive manner

Experience in developing, training, and promoting hourly employees to leadership positions

Experience with Microsoft Office Suite and experience with other computer operations

Competent with MS Outlook or other equivalent email/calendar/task application

Schedule and modify appointments

Maintain multiple distribution lists and massive email contacts folder

Familiarity with maintaining email aliases/groups

Experience with MS Excel or equivalent database program

Can navigate through intermediate level spreadsheets and tables

Understands basics of table properties/spreadsheets, basic formulas and cell formatting

 

 

 

Additional Comments

 

• Incumbent is responsible to learn operational standards and expectations of franchises and strictly adhere to those guidelines.

   

• Incumbent will work day time shifts, evenings, weekends, and holidays as the Food Truck requires due to events/campus needs.

   

• Incumbent will handle day to day problems of food production, food safety, customer service, and staffing deployment.

   

• Incumbent will be required to get a university driver's license to operate a van.

   

• Incumbent will be responsible for approximately 85k checks served annually.

   

• Incumbent's restaurants will represent approximately $500k in annual revenues.

   

• Must be able to work in a professional manner while interacting with vendors, auditors, health inspectors, and franchise representatives.

   

• Within a kitchen environment the Incumbent will daily face safety obstacles and hazards. Incumbent must ensure his/her crews are trained appropriately to handle these obstacles in a safe and efficient way.

   

Employee Class: Staff (Full-Time)

 

Work Location: Provo Campus

 

Environment: Periodic exposure to unfavorable conditions. Need to be in variable temperatures or wet environments, etc.

 

Physical Exam Required: Y

 

Physical Exam Details: Physical Effort: Will regularly assist with food orders and receiving of food products/goods in his/her restaurant. Inventory items can weigh as much as 30-50 lbs. May have to use step ladder to put away items in high locations. 

 

Environment: Primary responsibility will keep incumbent in the restaurants where he/she will be exposed to heat from ovens/fryers/grills/equipment or cold temperatures from refs and freezers. Many areas of Retail Dining are quite loud due to equipment. 

 

Hazards: Exposure to wet floors, dangerous equipment (pulpers, dish machine, ovens, grills, rolling cabinets, trucks/lift gates, fryers, sharp knives, etc.).